IT HAS NOW BEEN over two weeks since the start of Rogers Communications’ nationwide network outage, which impacted the company’s phone, Internet and cable subscribers – some, for days.
Rogers’ president and CEO Tony Staffieri has issued an apology and attributed the outage to “a network system failure following a maintenance update in our core network”, the company submitted a detailed report to the CRTC about what happened, and a House of Commons standing committee spent the day yesterday hearing from witnesses about the outage – what went wrong, why and what needs to be done…
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BELL CANADA’S PRESIDENT and CEO Mirko Bibic (above) posted an explanation of how Bell configures its networks on LinkedIn late Monday night.
The post followed the appearance of Rogers Communications executives at the House of Commons standing committee on industry and technology earlier in the day, during which they explained the cause of Rogers’ nationwide network outage on July 8.
“As more details emerge regarding the root cause of Rogers’ network outage, it’s important for us to outline to Canadians how Bell’s networks are configured differently,” Bibic wrote in his post.
“Bell’s wireless and wireline networks use different network infrastructures so…
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By Denis Carmel
OTTAWA – The House of Commons INDU committee heard from a series of witnesses today about the July 8 Rogers Communications outage that impacted Canadians across the country, including those trying to access emergency services.
Both meetings the committee decided to hold before the end of July were held today back-to-back.
First among the witnesses there were older white men in suits including François-Philippe Champagne, minister of Innovation, Science and Industry. While the soon fired Rogers CTO, Jorge Fernandes was in Portugal, the minister was in Japan when he heard in the middle of the night…
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Includes physically separating wireless and Internet services
TORONTO — In a letter to customers published Sunday on Rogers Communications’ website, company president and CEO Tony Staffieri outlined the steps the telecom is taking “to learn from” its nationwide network outage earlier this month “and deliver the reliable network you should expect from Rogers.”
Calling it the company’s “Enhanced Reliability Plan”, Staffieri said Rogers is making changes and investments to ensure a network outage like this doesn’t happen again, as part of a personal commitment he pledged in a previous letter posted to the Rogers website shortly after the…
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CNOC largely supports the direction, asks for minor changes
By Amanda OYE
OTTAWA – While the government’s new proposed telecommunications policy direction for the CRTC and accompanying documents had some harsh words for the Commission, some are saying the direction does not go far enough to be able to ensure competition and foster affordable pricing in the industry.
Comments submitted to the government on the proposed policy direction were due yesterday.
The Public Interest Advocacy Centre (PIAC), a consumer rights advocacy organization, argued in its submission the proposed policy direction is “severely out of touch” with the context of telecommunications competition…
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By Christopher Guly
OTTAWA – The House of Commons Standing Committee on Industry and Technology (INDU) adopted a motion this afternoon by Liberal member of parliament Han Dong to conduct a study and hold two special meetings before month’s end to investigate the Rogers Communications Inc. outage that left an estimated 10 million wireless and 2.25 million retail internet subscribers across Canada without service.
“The public is owed some answers,” said Dong, who represents the Ontario riding of Don Valley North.
His motion calls on the committee to review the causes of these widespread disruptions; the impact the service outage…
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TORONTO – Rogers’ network is now fully operational following the nationwide outage last Friday, according to a letter posted on the company’s website from its president and CEO Tony Staffieri.
“Our network outage last Friday was unacceptable,” the letter says. “Simply put, we failed on our promise to be Canada’s most reliable network.”
After confirming Rogers’ network is back up, Staffieri said company’s customer service representatives have also caught up on a backlog of issues.
He further made a personal commitment that the company “will make every change and investment needed to help ensure that it will not happen again,”…
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TORONTO – Rogers Communications will compensate customers impacted by its nationwide outage with the equivalent of five days service, which has increased from a previously announced two days of service.
“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” a Rogers spokesperson said in a statement emailed to Cartt.ca.
“We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service. We will continue to work around the clock…
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CNOC supports PIAC’s call for inquiry on the responsibilities of telecom service providers
OTTAWA – The CRTC is giving Rogers Communications 10 days to provide detailed information about the network outage that began last Friday.
“The CRTC is requesting a detailed account from Rogers as to “why” and “how” this happened, as well as what measures Rogers is putting in place to prevent future outages,” said CRTC CEO and chair Ian Scott today in a statement.
“We take the safety, security, and wellness of Canadians very seriously and we are responsible for ensuring that Canadians have access at all times…
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Accuses Rogers of “gross negligence”
MONTREAL – A class action lawsuit has been filed against Rogers Communications over the nationwide outage that began last Friday and “false representations”, particularly the company’s claim to be Canadas “most reliable” network.
The lawsuit was filed by LPC Avocat Inc. on behalf of Arnaud Verdier in the Quebec Superior Court. The class action has not yet been authorized by a judge.
An application for authorization specifies the lawsuit will include a class made up of Rogers, Fido, and Chatr customers who did not receive service on July 8 and/or July 9, 2022, and a…
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