TORONTO - Rogers Communications has 26,000 employees and about one third of those are front line staffers who deal with the customer all day, every day. In his first 13 weeks on the job, CEO Joe Natale told Cartt.ca in an interview Thursday after the release of the company's strong Q2 results that he has spent much time in call centres, stores and in trucks learning about the company and its customers from those whose direct job it is to keep the Rogers Wireless, broadband, cable, and security customers happy, and paying. Why? Read More »