Rogers CEO outlines steps being taken to increase network reliability

Includes physically separating wireless and Internet services TORONTO — In a letter to customers published Sunday on Rogers Communications’ website, company president and CEO Tony Staffieri outlined the steps the telecom is taking “to learn from” its nationwide network outage earlier this month “and deliver the reliable network you should expect from Rogers.” Calling it the company’s “Enhanced Reliability Plan”, Staffieri said Rogers is making changes and investments to ensure a network outage like this doesn’t happen again, as part of a personal commitment he pledged in a previous letter posted to the Rogers website shortly after the outage was...