Will rule on the tariff application within 45 business days
OTTAWA – The CRTC has informed Telus it will not approve the telecom’s request for permission to charge customers a 1.5% credit card processing fee on an interim basis due to the “many” interventions it has received in opposition of the request.
In a letter dated Aug. 15, the CRTC said it will make a decision on Telus’ application to change its general tariff to include the added charge within 45 business days of receipt of the filing.
Telus submitted its application on Aug. 8. Since then, over 2,500 interventions on…
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OTTAWA – Rogers has responded to several requests for more information from its July 22 report to the CRTC on its recent nationwide outage to be disclosed, saying it “erred on the side of caution” when determining what information to disclose to the public in the first place due to time constraints.
Rogers has provided what it says amounts to an additional seven pages of information, including more on what happened and the steps the company is taking to help prevent another outage.
The telecom has now disclosed 2.92 million wireline customers (including consumers, businesses, TPIA, etc.), were impacted by…
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EVEN WITH A DEFINITIVE agreement for the sale of Freedom Mobile to Quebecor subsidiary Videotron on the table as a way to remedy concerns about competition in Canada’s wireless market related to the proposed merger of Rogers Communications and Freedom owner Shaw Communications, a hearing in front of the Competition Tribunal on the matter appears to be all but inevitable.
“We understand that the parties believe that the sale of Freedom will address the concerns raised in our challenge of the Rogers-Shaw merger and have filed an amended response to the Competition Tribunal with this position,” a spokesperson from the…
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OTTAWA – Earlier this month, the CRTC asked Rogers for more information about its July nationwide outage, according to a letter posted on the CRTC’s website last night.
The letter, sent to Rogers on Aug. 5, asks the telecom to submit answers to a second series of questions about the outage. The request was made after Rogers filed a report on July 22 responding to a list of initial questions from the CRTC.
In the second list of questions, which is partially redacted as it refers to some information Rogers filed in confidence, the CRTC asks Rogers to “quantify…
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City Wide petitions the Governor in Council to vary the decision
By Amanda OYE
OTTAWA – Eastlink is arguing Dartmouth, Nova Scotia-based independent Internet service provider City Wide Communications merely restated its original argument in its application to have the CRTC review and vary its decision to deny its request to order Eastlink to move its third-party Internet access (TPIA) point of interconnection (POI) in Nova Scotia.
Eastlink’s TPIA POI in Nova Scotia is currently located in the rural community of Pennant Point but City Wide has been asking for it to be moved to a location in the core of Halifax.
The…
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By Denis Carmel
OTTAWA – On Aug. 4, the CRTC sent a letter to Pelmorex regarding the impact of Rogers’ Canada-wide service outage on its role as the operator of the National Alert Aggregation and Dissemination (NAAD) system.
“As an initial step, comprehensive information is required in order for the Commission and Canadians to understand what happened, and, just as importantly, what can be done to improve the system including how to mitigate impacts on the National Public Alerting System,” the letter reads.
The CRTC mentions that while it is considering a public inquiry on this telecommunications failure, it wishes to…
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OTTAWA – The CRTC has sent Lixo Investments a request for information regarding claims from Rogers Communications it is refusing to grant the telecom access to 70 Yorkville Avenue in Toronto despite the Commission having issued a decision on June 8 granting the telecom’s request for access.
The Commission’s decision indicated increasingly stringent measures would take effect 30 and 45 days from the date of the decision if Rogers did not report it had “been granted timely access under reasonable terms and conditions.”
At issue is Rogers ability to access the building to service facilities installed in the 1980s. Rogers indicated…
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GATINEAU – The CRTC today announced on Twitter that its Quebec Commissioner Alicia Barin (above) was appointed by the Governor in Council as interim vice-chair, broadcasting on Monday for a six-month period.
Barin takes over the role from Caroline J. Simard, who is set to begin her new role as Commissioner of Elections Canada starting Aug. 15.
Simard was previously scheduled to leave the Commission in September. She was a dissenting voice on two recent CRTC decisions regarding the CBC – the decision to renew its licences with significant changes to its conditions of licence, and the decision…
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HALIFAX – Provincial Crown corporation Develop Nova Scotia today announced it is expanding the Satellite Internet Service Rebate program it announced in July to help more people in the province get access to Internet services faster, as well as expanding the scope of three fibre-to-the-home projects.
When the Satellite Internet Service Rebate program was announced July 29, 3,700 homes and businesses were eligible to claim up to $1,000 for costs associated with setting up satellite service meeting the CRTC’s minimum speed targets of 50 Mbps download and 10 Mbps upload.
“Starting today, August 11, the program will accept applications from…
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OTTAWA – More information is being sought on how the recent nationwide Rogers outage impacted the company’s deaf, hard of hearing and deaf-blind (DHHDB) customers and wholesale customers.
Late last month, Rogers submitted a report to the CRTC with answers to a series of questions about the network outage that started July 8, the publicly available version of which was heavily redacted.
Canada Deaf Grassroots Movement (CDGM) and the Deaf and Hard of Hearing Coalition (DHH Coalition), the latter of which includes Deafness Advocacy Association Nova Scotia, Newfoundland and Labrador Association of the Deaf, and Ontario Association of the…
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