Bell announced Monday it has been awarded $24,000 in compensatory and punitive damages by the Court of Quebec in a case involving theft of the telco’s copper wire in Chicoutimi in January 2024.
In a decision handed down Nov. 26, the Quebec court awarded Bell $19,000 in compensatory damages for network repairs and $5,000 in punitive damages, which a Bell press release said underscored the seriousness of the offence and its consequences.
The copper theft in Chicoutimi on Jan. 2, 2024 resulted in 94 customers losing internet service for more than 36 hours,…
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Telus announced Tuesday it has partnered with kini mobile to launch Made for Pinoys, new prepaid mobile plans that offer dual Philippine-Canadian connectivity on Telus’s 5G network.
These plans allow customers to maintain both Philippine and Canadian mobile services on a single device, “while addressing the unique connectivity needs of Filipino residents, international students, temporary foreign workers and travelers who spend time in both countries,” said a Telus press release.
“TELUS is proud to support the Filipino community in Canada with connectivity solutions designed specifically for their needs,” said Kal…
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Telus announced last week the launch of its new Mobility for Good for Indigenous Women at Risk program in Manitoba, in partnership with the Assembly of Manitoba Chiefs – First Nations Family Advocate Office (AMC-FNFAO) and non-profit Indigenous services organization Ka Ni Kanichihk.
This marks the third expansion of Telus’s program that provides free smartphones and wireless services to Indigenous women who may be at risk of or experiencing violence. First launched in Alberta and B.C. in 2021, and later expanded to Ontario and Quebec, the Telus…
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The CRTC has notified Telus that it must immediately stop selling locked cellphones, after the commission became aware the Vancouver-based telecom has been selling its customers phones that are locked for up to 60 days after purchase.
In a letter Tuesday, the CRTC also directed Telus to unlock, free of charge, any cellphone still locked to its network and notify affected customers that it has done so.
This missive to Telus follows a similar one sent to Bell in late November in which the CRTC directed Bell to stop its practice…
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Telus Health and the Old Brewery Mission in Montreal announced Tuesday the launch of their second Health for Good mobile clinic, expanding their capacity to provide healthcare to people experiencing homelessness in the city.
“With this second mobile clinic, we are strengthening our capacity to meet the most vulnerable people where they are, and to offer them personal and practical support. We can now further connect with this population and work to find solutions that preserve dignity,” said James Hughes, CEO of the Old Brewery Mission, in a press release.
Since the launch of the first Old…
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Follows other telecoms asking for change in reporting thresholds
By Ahmad Hathout
Telesat is asking the CRTC to clarify if satellite transport providers are subject to its new outage reporting rules and, if so, to amend them because they are not privy to some of the information the regulator is asking for.
In a review and vary application made public on Monday, the Ottawa-based company said because it doesn’t provide services directly to retail customers, it cannot comply with the CRTC’s new rules that establish a new threshold for reporting to official bodies. It is asking for a new set of reporting…
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In late November, Telus filed a trademark application with the Canadian Intellectual Property Office (CIPO) for a newly designed Telus Digital logo.
This follows the October completion of Telus’s acquisition of all outstanding shares of Telus Digital it did not already own. Telus Digital is now 100-per-cent owned by Telus.
The new logo, which can be seen on Telus Digital’s website, is a slight alteration of the previous logo, with two green curved bands replacing Telus’s customary purple needle and green thread representing a lower-case “t”.
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By Ahmad Hathout
The CRTC is asking Rogers to provide an opinion about whether returning to service providers uncommitted money from the service provider-supported Broadband Fund at the end of year would alleviate some of its concerns.
Rogers filed a Part 1 application this summer asking the regulator to review the way the National Contribution Fund (NCF) manages the program, arguing that service providers must set aside large amounts of money for collection when the fund doesn’t always deliver the amounts it has already collected, which is currently set at $150 million per year. It is asking the…
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EnStream, a joint venture of Bell, Rogers and Telus that provides identity verification and authentication services for a range of mobile applications, announced last week it has partnered with Brussels-based Proximus Global to launch a new application programming interface (API) that helps Canadian businesses prevent recycled number fraud and improve customer experience.
“The solution enables companies to verify if a phone number has been reassigned to another person, preventing sensitive information reaching the wrong person, and reduces the number of steps required to verify if a phone number has been reassigned, accelerating the process,”…
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By Ahmad Hathout
The CRTC said in a letter Wednesday that it will clarify rules surrounding the disclosure of information related to last-mile fibre locations for competitors.
The letter was prompted by a Telus Part 1 application, dated June 9 but made public Wednesday, that asked the CRTC to impose enforcement action against Rogers for cutting off its access to the cable company’s wholesale access portal on April 4. The service was eventually restored within a day, but the Vancouver-based telco said the incident “severely” disrupted its operations.
Telus said it received notice on that Friday afternoon from Rogers saying that it…
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