The CRTC has notified Telus that it must immediately stop selling locked cellphones, after the commission became aware the Vancouver-based telecom has been selling its customers phones that are locked for up to 60 days after purchase.
In a letter Tuesday, the CRTC also directed Telus to unlock, free of charge, any cellphone still locked to its network and notify affected customers that it has done so.
This missive to Telus follows a similar one sent to Bell in late November in which the CRTC directed Bell to stop its practice…
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Telus Health and the Old Brewery Mission in Montreal announced Tuesday the launch of their second Health for Good mobile clinic, expanding their capacity to provide healthcare to people experiencing homelessness in the city.
“With this second mobile clinic, we are strengthening our capacity to meet the most vulnerable people where they are, and to offer them personal and practical support. We can now further connect with this population and work to find solutions that preserve dignity,” said James Hughes, CEO of the Old Brewery Mission, in a press release.
Since the launch of the first Old…
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Follows other telecoms asking for change in reporting thresholds
By Ahmad Hathout
Telesat is asking the CRTC to clarify if satellite transport providers are subject to its new outage reporting rules and, if so, to amend them because they are not privy to some of the information the regulator is asking for.
In a review and vary application made public on Monday, the Ottawa-based company said because it doesn’t provide services directly to retail customers, it cannot comply with the CRTC’s new rules that establish a new threshold for reporting to official bodies. It is asking for a new set of reporting…
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In late November, Telus filed a trademark application with the Canadian Intellectual Property Office (CIPO) for a newly designed Telus Digital logo.
This follows the October completion of Telus’s acquisition of all outstanding shares of Telus Digital it did not already own. Telus Digital is now 100-per-cent owned by Telus.
The new logo, which can be seen on Telus Digital’s website, is a slight alteration of the previous logo, with two green curved bands replacing Telus’s customary purple needle and green thread representing a lower-case “t”.
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By Ahmad Hathout
The CRTC is asking Rogers to provide an opinion about whether returning to service providers uncommitted money from the service provider-supported Broadband Fund at the end of year would alleviate some of its concerns.
Rogers filed a Part 1 application this summer asking the regulator to review the way the National Contribution Fund (NCF) manages the program, arguing that service providers must set aside large amounts of money for collection when the fund doesn’t always deliver the amounts it has already collected, which is currently set at $150 million per year. It is asking the…
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EnStream, a joint venture of Bell, Rogers and Telus that provides identity verification and authentication services for a range of mobile applications, announced last week it has partnered with Brussels-based Proximus Global to launch a new application programming interface (API) that helps Canadian businesses prevent recycled number fraud and improve customer experience.
“The solution enables companies to verify if a phone number has been reassigned to another person, preventing sensitive information reaching the wrong person, and reduces the number of steps required to verify if a phone number has been reassigned, accelerating the process,”…
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By Ahmad Hathout
The CRTC said in a letter Wednesday that it will clarify rules surrounding the disclosure of information related to last-mile fibre locations for competitors.
The letter was prompted by a Telus Part 1 application, dated June 9 but made public Wednesday, that asked the CRTC to impose enforcement action against Rogers for cutting off its access to the cable company’s wholesale access portal on April 4. The service was eventually restored within a day, but the Vancouver-based telco said the incident “severely” disrupted its operations.
Telus said it received notice on that Friday afternoon from Rogers saying that it…
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Ahead of Black Friday weekend, Telus announced Tuesday the return of its Buy One, Give One campaign, which aims to give new meaning to the traditional concept of BOGO.
From Nov. 28 to 30, for every new or certified pre-owned phone purchased by customers, Telus will give a free phone and plan to a Canadian youth transitioning out of government care through its Mobility for Good program, Telus said.
“Now in its 5th year, TELUS’ Buy One, Give One initiative empowers Canadians to shop with purpose — knowing their purchase is helping bridge…
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Telus announced Wednesday the official groundbreaking of a new Telus Living development in Vancouver’s Point Grey neighbourhood, which will see a former telephone exchange transformed into a mixed-use building with 55 rental units and four retail spaces, helping to provide much-needed housing in the community.
Telus Living is Telus’s initiative to transform existing real estate holdings, such as telephone central offices, into purpose-built rentals that bridge the housing gap with smart, sustainable and community-focused development. Telus’s copper-to-fibre network migration is helping to unlock opportunities to redevelop these properties that once housed…
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Telus last week announced the official start of installation work on its 125-kilometre-long submarine fibre-optic cable that will run from Sept-Îles to Sainte-Anne-des-Monts, providing redundancy to the telecom network serving communities between Baie-Comeau and Lourdes-de-Blanc-Sablon on Quebec’s North Shore.
This project, initially announced in 2020 and approved earlier this year, is backed by a joint investment of more than $20 million by Telus and the federal government.
“This deployment marks the culmination of several years of careful planning and represents a major technological turning point for the North…
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