It was probably only a matter of time, but the CRTC has now turned its attention to new device setup charges and SIM fees that Rogers is charging customers, following the telecom regulator’s ban on activation fees that took effect June 12.
The CRTC has already taken Rogers competitors Bell and Telus to task over new fees those two telcos recently introduced that the commission has said do not appear to fall under the exemption for optional services and products in its new policy prohibiting fees for activating, modifying and cancelling mobile and internet plans.
In a Continue Reading
By Ahmad Hathout
Quebecor’s Videotron is asking the CRTC to get involved in adjusting the wholesale roaming access prices charged by SaskTel, which would reverse over a decade of regulatory forbearance.
In a Part 1 application with redactions made public Monday, Videotron is claiming it is being forced to pay unfairly high wholesale roaming prices to the dominant wireless service provider in Saskatchewan with no regulatory avenue because the CRTC in 2015 excluded the Crown corporation from the policy that regulated those rates for market power players Rogers, Bell, and Telus. However the regulator “retained the power to…
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On the day the CRTC’s new prohibition on fees for activating, modifying or cancelling wireless and internet service plans came into effect this past Friday, the commission sent letters to Telus and Bell asking the telcos if they have stopped charging customers new fees that it had previously warned could be in violation of the new rules.
Last Tuesday, the CRTC told Telus via a letter its new $15 SIM purchase fee may be considered to be an activation fee that would be prohibited as of Friday. In a Continue Reading
Having become aware that Telus planned to introduce a $15 SIM purchase fee for both physical SIM cards and digital eSIMs later this week, the CRTC in a letter Tuesday informed Telus such a fee may be in violation of the commission’s new rules eliminating activation fees.
Telus is set to start the new practice on Thursday, June 11, just one day before the CRTC’s prohibition on activation, modification and cancellation fees comes into effect on Friday.
The Canadian Press on Tuesday reported on Telus’s planned $15 SIM…
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Telus announced Wednesday its complete Optik TV suite is now available in Ontario, offering customers flexible TV plans with access to more than 450 sports and live TV channels plus the option to bundle streaming services such as Netflix, Disney+, Crave, Prime Video and Apple TV.
Separately, the Vancouver-based telecom company also announced the expansion of its Optik TV service to the Montreal and Quebec City areas, offering customers access to more than 300 TV channels plus the aforementioned streaming services as well as illico+. Telus has offered Optik TV to customers…
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By Ahmad Hathout
Bell said it has reached an agreement with Telus that will allow the Vancouver-based telco to carry its broadcasting services over Bell’s fibre network in eastern Canada.
Bell confirmed the agreement but not the details after the CRTC said in a letter, dated Tuesday, that it was closing Telus’s Part 1 application filed last year that alleged Bell was unduly blocking its ability to carry content on the fibre network.
Telus, which requested closure of the Part 1, said in its original application that it wanted the CRTC to force Bell to allow it to carry…
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Telus Rewards last week announced new enhancements to the loyalty program giving Telus customers more benefits and savings.
Starting May 28, Telus Rewards members gained access to an expanded suite of health, travel, entertainment and lifestyle perks that Telus said are worth more than $400 in annual value.
These new perks include complimentary access to a virtual counselling session through Telus Health MyCare (valued at up to $120), plus a free veterinary consultation through Telus Health MyPet (a $40 annual value). Additional perks include a complimentary one-year Skip+ membership, “unlocking $0 delivery fees on eligible orders, member-exclusive offers,…
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Telus announced last week the company’s president and CEO, Darren Entwistle, has been named a 2026 inductee into the BC Innovators Hall of Fame, an honour that recognizes leaders whose contributions have helped shape and strengthen British Columbia’s technology and innovation ecosystem.
Entwistle is being honoured for his “transformative leadership” over the past 26 years, during which time Vancouver-based Telus has invested $70 billion in British Columbia to advance broadband connectivity, digital innovation and economic growth across the province, according to a Telus press release.
“I am deeply honoured to receive this recognition from…
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Bell Media announced last week a strategic agreement with Telus to expand its connected TV live advertising capabilities into Western Canada, enabling new ad inventory across TSN, CTV and English-language specialty channels on the Telus TV+ platform.
Building on its launch of Addressable TV in 2023, Bell Media continues to evolve its live connected TV offering with expanded inventory, enhanced capabilities and broader distribution beyond its Bell Fibe footprint, Bell Media said in a press release.
The partnership with Telus marks the first agreement between a Canadian broadcaster and broadcast…
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Telus announced last week it is now accepting applications until May 29 for its Telus Aging in Place Innovation Summit, which it says is an opportunity for technology innovators to partner with Telus on solutions that support independence for older adults.
Telus already offers its Medical Alert solutions for seniors and says it wants to build on that foundation to bring more solutions to market to support seniors and caregivers at home.
“The TELUS Aging in Place Innovation Summit, being held on July 9, 2026 at TELUS Garden in Vancouver, is the…
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