OTTAWA – Bell is asking the CRTC to review its May decision that dismissed its complaint that certain Videotron customers were permanently roaming on its wireless network in violation of the parties’ agreement.
The August 19 review and vary request, published Friday, said that the CRTC erred when it dismissed the request to force Videotron to abide by Bell’s wholesale national wireless roaming service tariff – which Bell said dictates that Videotron customers roaming on its network cannot permanently do so on a non-incidental basis.
“The Commission dismissed our application in the face of our un-contradicted evidence, conceded by Videotron, that…
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Telecom unable to answer MP’s question about economic losses
OTTAWA – Rogers Communications has provided more information to the CRTC about its recent nationwide outage, including that roughly 60% of its average daily volume of 9-1-1 calls were successfully completed by its wireless customers on July 8.
Responding to a second round of questions from the Commission on Aug. 22, Rogers explained why some 9-1-1 calls went through while others did not.
“In cases where customers were not able to successfully complete their 9-1-1 calls through the Rogers wireless networks, their devices should have attempted, as per standard industry specifications, to scan…
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TekSavvy will return its complaint to the federal integrity commissioner
OTTAWA – The Office of the Conflict of Interest and Ethics Commissioner will not initiate an examination into CRTC chair Ian Scott’s alleged bias related to meetings with telecommunications service providers, according to the commissioner’s report on the matter, which was published online today.
“It was alleged that Mr. Scott had several meetings with large telecommunication providers while they had open and active files before the CRTC, thereby failing to avoid apparent conflicts of interest in breach of the Values and Ethics Code for the Public Sector and CRTC practices,” the…
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OTTAWA – The CRTC has asked Northwestel for information about a service outage in Nunavut lasting from Aug. 3 to Aug. 4, 2022.
According to reports, the “outage was caused by an internal network issue, which impacted various services including Internet and cellular services,” says a letter from the Commission to Northwestel dated Aug. 17.
The CRTC has asked for more information about what happened including the cause, timeline of events, services affected, number of customers affected, whether there was an impact on the ability of residents to access emergency services and steps taken to restore service. Northwestel must submit a…
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No set rates means decision will require a lot of work and time to implement, CEO says
By Amanda OYE
OTTAWA – Last week, when renewing independent broadcaster OUTtv’s licence for a five-year term, the CRTC also granted the service dedicated to the LGBTQ2 community, “must-offer” status for three and a half years in the English-language market starting next March.
Noting that with the decision the CRTC has recognized the distinctiveness and vulnerability of the LGBTQ2 community, OUTtv CEO Brad Danks said in an interview with Cartt.ca the decision was also an indication the Commission recognizes that without regulatory support, OUTtv…
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Asks for Telus’ application to amend its general tariff to include the new charge be suspended
OTTAWA – The Public Interest Advocacy Centre (PIAC) and National Pensioners Federation (NPF) are asking the CRTC to launch a consultation on the implementation of credit card surcharges by Canadian telecoms and broadcasting distribution undertakings.
In a letter submitted today to the CRTC, obtained by Cartt.ca, the two consumer advocacy groups point out surcharging “soon will become possible as a result of a 20 year legal saga”, and, referring to an application to amend its general tariff to implement such a charge that was…
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Will rule on the tariff application within 45 business days
OTTAWA – The CRTC has informed Telus it will not approve the telecom’s request for permission to charge customers a 1.5% credit card processing fee on an interim basis due to the “many” interventions it has received in opposition of the request.
In a letter dated Aug. 15, the CRTC said it will make a decision on Telus’ application to change its general tariff to include the added charge within 45 business days of receipt of the filing.
Telus submitted its application on Aug. 8. Since then, over 2,500 interventions on…
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OTTAWA – Earlier this month, the CRTC asked Rogers for more information about its July nationwide outage, according to a letter posted on the CRTC’s website last night.
The letter, sent to Rogers on Aug. 5, asks the telecom to submit answers to a second series of questions about the outage. The request was made after Rogers filed a report on July 22 responding to a list of initial questions from the CRTC.
In the second list of questions, which is partially redacted as it refers to some information Rogers filed in confidence, the CRTC asks Rogers to “quantify…
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City Wide petitions the Governor in Council to vary the decision
By Amanda OYE
OTTAWA – Eastlink is arguing Dartmouth, Nova Scotia-based independent Internet service provider City Wide Communications merely restated its original argument in its application to have the CRTC review and vary its decision to deny its request to order Eastlink to move its third-party Internet access (TPIA) point of interconnection (POI) in Nova Scotia.
Eastlink’s TPIA POI in Nova Scotia is currently located in the rural community of Pennant Point but City Wide has been asking for it to be moved to a location in the core of Halifax.
The…
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By Denis Carmel
OTTAWA – On Aug. 4, the CRTC sent a letter to Pelmorex regarding the impact of Rogers’ Canada-wide service outage on its role as the operator of the National Alert Aggregation and Dissemination (NAAD) system.
“As an initial step, comprehensive information is required in order for the Commission and Canadians to understand what happened, and, just as importantly, what can be done to improve the system including how to mitigate impacts on the National Public Alerting System,” the letter reads.
The CRTC mentions that while it is considering a public inquiry on this telecommunications failure, it wishes to…
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