Rogers outage shows need for more competition in Canadian telecom, Beanfield exec says

By Amanda OYE

IT HAS NOW BEEN over two weeks since the start of Rogers Communications’ nationwide network outage, which impacted the company’s phone, Internet and cable subscribers – some, for days. Rogers’ president and CEO Tony Staffieri has issued an apology and attributed the outage to “a network system failure following a maintenance update in our core network”, the company submitted a detailed report to the CRTC about what happened, and a House of Commons standing committee spent the day yesterday hearing from witnesses about the outage – what went wrong, why and what needs to be done moving forward. At the...