OTTAWA – Canadian Wireless Telecommunications (CWTA) members have created a new code of conduct to underscore their commitment to high standards of service and support to their customers.
The new code will “safeguard the rights of consumers”, and serve as a resource in the complaint resolution process by Canada’s Commissioner for Complaints for Telecommunications Services (CCTS). Unlike other jurisdictions that have developed wireless carrier conduct guidelines, such as in the U.S. where the code is strictly voluntary, the Canadian code will be backstopped by the third-party and independent CCTS, the announcement detailed.
“This new Code will ensure that customers have the…
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ST. JOHN’s – EastLink said today that it has been selected to move into negotiations with the Government of Newfoundland and Labrador to build the fibre network portion of the government’s broadband initiative.
"We are pleased to be moving into this next phase with Newfoundland and Labrador," said Dan McKeen, deputy chair, external affairs, EastLink, in a press release.
"Providing this fibre network to the provincial government will enable EastLink to continue the expansion of our broadband network and services to more communities throughout Newfoundland and Labrador," continued McKeen.
While EastLink doesn’t serve St. John’s (that’s an Aliant and Rogers territory right…
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HALIFAX – Back by popular demand, EastLink digital cable customers will have seven more chances to see Paul McCartney’s recent Halifax concert on EastLink’s pay-per-view service.
Halifax was McCartney’s only Canadian stop on what could be his last North America tour. The legendary musician wowed the more than 50,000 fans who gathered at Halifax’s North Common on July 11.
The concert will air on pay-per-view across the majority of EastLink service areas in Atlantic Canada where digital cable is available. The concert, which has a PG rating and an approximate duration of three hours, can be ordered for $19.99 plus taxes,…
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THIS IS THE last chance to register for the CTAM teleseminar ‘Understanding Viewer Multi-Screen Migration’ scheduled for Thursday, July 23, 2009.
Based on a CTAM research study, the 75-minute satellite delivered panel discussion will examine how consumers are using content across the television, Internet and mobile platforms. Senior cable and content marketers will discuss the complexity of marketing to multi-platform users and share experiences in maximizing the content distribution opportunities.
Open to both CTAM members and non-members, the format is enhanced Q&A with the opportunity for participants to email their questions throughout the program.
The teleseminar will be available…
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TORONTO – In a note to clients, BMO Nesbitt Burns media and cable analyst Tim Casey notes the Shaw Communications purchase price of Mountain Cablevision may be as high as $300 million (a whopping $7,300 per sub).
While saying the impact of the purchase is “slightly negative” for Shaw, Casey notes that industry contacts “have speculated a price in the $300mm range, implying roughly 12x EBITDA,” he wrote.
“The transaction is a surprise given Shaw’s Ontario assets are in Sault Ste. Marie, Kenora and Thunder Bay. We expect operating synergies will be limited.
“Given Shaw’s industry-leading track record regarding capital allocation, we…
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CALGARY – The rumour mill had been spinning wildly over the past couple of days in Hamilton about the impending sale of Mountain Cablevision, but the buyer, announced this morning to be Shaw Communications, is a bit of a surprise.
Based in Hamilton, Ontario Mountain has approximately 41,000 cable customers and has been very successful adding services, too, with 28,000 Internet subscribers and 27,000 telephone customers.
The purchase price was not announced, but a cable company in the lucrative southern Ontario market with this many revenue generating units, expect the price to be north of about $300 million, sources have told…
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HALIFAX – EastLink digital cable customers can catch Paul McCartney’s recent Halifax concert on EastLink’s pay-per-view service on July 16th at 11 pm AST.
Halifax was McCartney’s only Canadian stop on what could be his last North America tour. The legendary musician wowed the more than 50,000 fans who gathered at Halifax’s North Common on July 11.
"We are thrilled to offer Paul McCartney in Concert in Halifax on EastLink Pay-Per-View," said director of marketing Ian Lezama, in the announcement. "EastLink is continually working to offer the best possible entertainment products and services and Pay-Per-View allows customers to enjoy the latest…
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REGINA – Access Communications announced this morning it is purchasing cable systems in 184 communities in the province.
Currently branded Persona and owned by Bragg Communications (whose primary brand is EastLink) the systems serve about 16,000 households in communities such as Lumsden, Balgonie, Pilot Butte, Melfort, Humboldt, Moosomin, Shaunavon, and Maple Creek, among others.
“Access Communications is committed to growth in the province of Saskatchewan through a capital investment of $125 million into the communications infrastructure across the province,” said Access president Jim Deane.
“This investment will create additional employment opportunities and will enhance the communities our co-operative serves…
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GLOVERTOWN, NL – EastLink said today it has completed a $1.4 million network upgrade in and around Glovertown.
The new net means area residents (about 10,000, among all the communities mentioned below) can now subscribe to EastLink’s array of communications and entertainment services and take advantage of its service bundle discounts.
"This investment speaks to EastLink’s commitment to bring more services to more communities across the province," said Arthur Taylor, EastLink’s Newfoundland regional manager, in a press release.
"We just completed over $3 million in network upgrades in the Bonavista and Clarenville areas, where the response to these new…
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CTAM Canada will participate in teleseminar called ‘Understanding Viewer Multi-Screen Migration’ on July 23, 2009.
Based on a CTAM research study, the 75-minute satellite delivered panel discussion will provide a roadmap on how consumers are using content across the television, Internet and mobile platforms.
Senior cable and content marketers will tackle the complexity of marketing to multi-platform users and share experiences in maximizing the content distribution opportunities.
The teleseminar will be available through Westman Communications in Brandon; Rogers Cable in Toronto; Mountain Cable in Hamilton; Météo Média in Montreal; EastLink Cablesystems in Halifax; and Rogers Cable in St. John’s.
Advance…
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