TORONTO – Telus said Monday that it is on track to implement all necessary requirements of the CRTC’s new Wireless Code of Conduct by the end of the month.
The code, which comes into effect on December 2nd, establishes a common set of rights for all wireless consumers in Canada.
Telus said that it adopted many of these customer-friendly provisions long before the Code was drafted. It is currently modifying policies and procedures to add domestic and international data caps and notifications at $50 and $100 respectively; and, customers who purchase a device outright can now unlock it right away for $35, while customers on a term agreement will continue to be able to unlock their device after 90 days, also for $35. Last month Telus eliminated device activation fees for new and renewing customers.
“By listening to our customers and using their feedback to make substantive changes, Telus has earned the best national customer loyalty in our industry by far,” said chief marketing officer David Fuller, in the news release. “We are very proud to have pioneered many of the Code’s central ideas and we remain committed to finding new ways to ensure we continue to put customers first.”
