Wireless Code lets customers cancel contracts after two years

OTTAWA-GATINEAU – Canadian mobile customers will be able to cancel their wireless contracts after two years without any cancellation fees under the CRTC’s new Wireless Code, which was released this morning. The new mandatory code, which will come into effect on December 2, 2013, outlines basic rights for individual and business customers. It also requires all wireless service providers to follow consumer-friendly business practices that make it easier for individual and business customers to obtain and understand the information in their service contracts. The wireless code will apply to all service providers in Canada. It also applies in full to postpaid...