Telus completes call centre acquisition

VANCOUVER — Telus International has finalized its $1.3 billion acquisition of Competence Call Center (CCC), which was announced in December. CCC is now wholly owned by Telus International. According to the news release issued by Telus today, the merger adds significant scale, growth and diversity to Telus International and helps to expand its European presence, operations and client base. The merged company has an expanded portfolio of customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support that will enable new go-to-market opportunities and drive growth, the release says. As previously announced in...