Telus buys Competence Call Center, plans to take Telus International public

VANCOUVER – Telus announced late Wednesday it has agreed, through its Telus International division, to acquire privately-owned Competence Call Center (CCC) for approximately $1.3 billion, consisting of debt and equity, subject to customary closing adjustments.CCC, says the press release, is a “provider of higher-value-added business services with a focus on customer relationship management and content moderation. Telus International is the Canadian carrier’s customer experience company. It “designs, builds and delivers next-generation digital solutions for global brands,” says the release.This comes on the cusp of another recent report which said Telus has acquired the 45% of Voxpro, an Irish call centre...