VANCOUVER — Telus International has finalized its $1.3 billion acquisition of Competence Call Center (CCC), which was announced in December. CCC is now wholly owned by Telus International.
According to the news release issued by Telus today, the merger adds significant scale, growth and diversity to Telus International and helps to expand its European presence, operations and client base. The merged company has an expanded portfolio of customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support that will enable new go-to-market opportunities and drive growth, the release says.
As previously announced in December, Telus is contemplating taking Telus International public in the next 12 to 24 months.
“Through this important acquisition, our Telus International team will benefit from the thought leadership, skill and dynamic insights of more than 8,500 CCC employees across 11 European countries, supporting our global customers with innovative digital solutions. We are thrilled to welcome these new team members to our Telus International family. Importantly, this represents our largest ever international transaction, as we augment our Telus International employee base to almost 50,000 team members, delivering service and support in over 50 languages from more than 50 delivery centres in 20 countries across North and Central America, Europe and Asia,” said Darren Entwistle, president and CEO of Telus, in the release.
