MONTREAL — Stingray Group Inc. announced today it has hired Zack Hamilton (above) as the new chief experience and strategy officer for Chatter Research, a Toronto-based company providing AI-driven customer insight tools that Stingray acquired in January 2020.
In his new role, Hamilton will work with Chatter’s executive team “to ensure the business strategy continuously delivers value to clients while articulating Chatter’s vision publicly in the customer and employee experience industry and market,” reads a Stingray press release.
Hamilton will upgrade Chatter’s customer experience and “will develop strong relationships with decision-makers at key enterprise brands, as well as articulate Chatter’s value proposition, differentiation, and market leadership in the industry,” the release says.
He will also “lead the go-to-market strategy to accelerate growth and realize Chatter’s sales goals” and “lend his valuable experience and expertise to Stingray, to enhance Stingray’s suite of business products and service.”
Hamilton has more than 20 years of experience in customer experience management. Most recently, he was the principal and global head of retail experience at Medallia, where he served “as an executive advisor to more than 200 retail brands around the world and led go-to-market and enablement strategy across the Medallia retail ecosystem including sales, product, marketing, analytics, and technology partners,” the release says.
He has spent more than 10 years in retail, “most notably as the head of customer experience, customer centric initiatives and retail sales operations for Aaron’s, a retail lease-to-own leader in North America consisting of more than 1,200 retail stores in the United States and Canada.”
“We are thrilled to welcome Zack Hamilton to Chatter Research. I’m confident his extensive customer experience management expertise will propel Chatter to further success and growth,” said Simon Foster, founder and CEO of Chatter Research, in the release.
“Global brands are looking for experience technology that is agile and provides flexibility to move at the speed of their customers,” said Hamilton.
“The Chatter technology coupled with the Stingray mission of improving and delivering the holistic customer experience through technology, media and music is exciting and why I am very excited to join the organization.”
Image borrowed from Hamilton’s LinkedIn page.
