VANCOUVER — Telus-owned smartphone repair chain Mobile Klinik announced today it has launched a van service to bring smartphone and tablet repair directly to customers in more than 100 communities across the country.
Telus’s acquisition of Mobile Klinik was announced in July 2020.
Through the Onsite Repair Unit service, customers can schedule appointments online or by phone, and a Mobile Klinik service van will arrive to provide contactless repair services at the location of the customer’s choice. Technicians will service common issues such as cracked screens, broken cameras, software updates and battery replacements from inside the van, outside a…
Continue Reading
By Greg O’Brien
TORONTO – Rogers Communications has made a number of changes at the top of its executive team, according to its corporate leadership web page.
In is David Fuller as president of Rogers Wireless and Lisa Damiani as chief legal and regulatory officer. Dean Prevost, who had been president of Rogers for Business, is now president of connected home and Rogers for Business. Lisa Durocher, who had been chief digital officer, is now executive vice-president financial and emerging services.
Out is Brent Johnston, who had been wireless president, Graeme McPhail, who was chief of legal and regulatory and Phil…
Continue Reading
QUEBEC CITY – A $19.8-million joint investment from the federal and provincial government as part of Canada-Quebec Operation High Speed will help deliver broadband to more than 1,600 households in the Mauricie region.
The residents there will have access to Cogeco high-speed Internet services by September 2022.
The investments announced will accelerate the deployment of reliable, high-performing infrastructure in the following municipalities:
Des Chenaux RCM: Batiscan, Champlain, Notre-Dame-du-Mont-Carmel, Sainte-Geneviève-de-Batiscan, Saint-Luc-de-Vincennes, Saint-Maurice, Saint-Narcisse, Saint-Prosper-de-Champlain, Saint-Stanislas.
Maskinongé RCM: Saint-Boniface, Yamachiche
Mékinac RCM: Grandes-Piles, Hérouxville, Lac-aux-Sables, Lac-Normand, Saint-Adelphe, Sainte-Thècle, Saint-Roch-de-Mékinac, Saint-Tite, Saint-Séverin, Trois-Rives
Shawinigan Territory: Shawinigan
“Over the next few months, Cogeco will take an…
Continue Reading
SAINT-TITE, Que. – Telus announced today it will spend close to $2 million in the Mékinac and des Chenaux RCMs (Regional county municipalities) in 2021 to accelerate the deployment of its PureFibre and 5G networks.
It includes deploying PureFibre to more than 1,200 families and businesses in Saint-Prosper, Saint-Stanislas, and Saint-Adelphe and bringing 5G to select communities in the region, including in Saint-Tite.
The company will also improve wireless coverage by bringing a new tower to Saint-Adelphe and expanding its 4G LTE network there. Telus has also submitted projects to the CRTC under its Broadband Fund program with the goal of…
Continue Reading
GATINEAU – Today, the CRTC denied an application brought by large facilities-based ISPs to review and vary telecom regulatory policy 2019-269, specifically, the application of the Internet Code.
“The applicants (Bell, Rogers, Telus and others) submitted the Commission erred in its determination to apply the Internet Code to only the 10 largest facilities-based ISPs at this time; however, the Commission finds that the applicants have failed to demonstrate that there is substantial doubt as to the correctness of that determination,” reads today’s decision.
“As stated in Telecom Regulatory Policy 2019-269, the Commission expects that all Internet service providers will…
Continue Reading
By Ahmad Hathout
OTTAWA – Between losing a fourth wireless player in a merger and difficulty negotiating with big telecoms on leasing wireless network capacity, smaller carriers and their representatives told members of the industry committee Tuesday that the one-two punch of divesting Freedom Mobile in a Rogers-Shaw combination and mandating wireless negotiations with service-based operators could spell the last vestige of hope for a competitive telecom environment.
Appearing before the committee studying the Rogers-Shaw merger proposal, Matt Stein, who is head of the Competitive Network Operators of Canada, an industry group representing smaller internet service providers (as well as president…
Continue Reading
OTTAWA — Ericsson announced today it has established the Ericsson Open Lab, a new space located in Ottawa, to enable collaboration and innovation with its Cloud RAN customers and ecosystem partners to drive virtualized 5G radio access network (RAN) technologies.
Ericsson Open Lab (above) is co-located with the company’s Cloud RAN expertise at Ericsson’s R&D site in Ottawa, and is also accessible virtually to customers globally.
The launch of Open Lab follows Ericsson’s announcement of its Cloud RAN product portfolio development. It will enable further development of Ericsson Cloud RAN solutions on commercial off-the-shelf (COTS) hardware, says the company’s press release….
Continue Reading
TORONTO — Telus Health announced today its employer-focused virtual care service, Akira by Telus Health, is now integrated with its own country-wide electronic medical records (EMRs) and in Ontario with Health Report Manager (HRM), the provincial report delivery system.
Telus Health currently has 30,000 EMRs users across the country, and this integration means “more informed primary care can be provided as critical patient health information is delivered seamlessly into one medical chart so patients using this virtual care platform through their employee benefits programs will effectively receive better continuity of care,” reads Telus Health’s press release.
“Until now, the process for…
Continue Reading
VANCOUVER — Following its $1.3-billion equity offering last week, Telus announced today a debt offering of $500 million of senior unsecured Series CAE notes with a 30-year maturity and 4.1% interest rate.
The notes are being offered through a syndicate of agents led by CIBC Capital Markets and RBC Capital Markets, and together with BMO Capital Markets and Scotiabank. The offering is expected to close on or about April 5, 2021.
The notes were priced at $99.47 per $100 principal amount for an effective yield of 4.131% per annum and will mature on April 5, 2051.
“The net proceeds of this…
Continue Reading
OTTAWA — The number of Canadian consumer complaints to the Commission for Complaints for Telecom-television Services (CCTS) increased by 6% during the six-month period from August 1, 2020 to January 31, 2021 compared to the same period of the previous year, according to the CCTS’s 2020-21 mid-year report, released this morning.
During the six months ended January 31, the CCTS accepted 9,121 complaints from Canadian telecom and TV customers and resolved 88% of all complaints. There were 28 confirmed Wireless Code breaches, five Television Service Provider Code breaches, four Internet Code breaches and one Deposit and Disconnection Code breach.
The CCTS…
Continue Reading
