TORONTO – Service providers should be working together, collaboratively, to build a truly integrated ecosystem for delivering next-generation, personalized customer services, said Telus CTO Ibrahim Gedeon during his Monday afternoon keynote at the Canadian Telecom Summit.
Admitting that no single service provider will ever own its clients’ end-to-end business, he added: “Not every service is 100% Telus, or CIBC, or Air Canada, or Rogers or Bell.”
He pointed out Telus was able to work with Bell and Rogers in the past on the OneAPI initiative that created a single API for the mobile industry in Canada. “How many people know that…
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PORT COQUITLAM, BC – Telus has thrown its support behind a new text messaging pilot program that will provide support to young people who have been bullied or are bullying others.
The I Am Someone Ending Bullying Society, together with bc211 and Telus, are launching the service in September as a pilot in the Tri-City area of Port Coquitlam, Coquitlam and Port Moody. With a focus on the 12,250 students in public and private secondary schools in SD43, the pilot will run between September and December 2014 with hours of texting service Wednesday to Sunday from 3:30 PM – 11:00 PM…
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TORONTO – Telus unveiled Toronto’s first corporate community garden this week atop its four year old, $250 million office tower in downtown Toronto.
The company said that the rooftop garden at Telus House Toronto will generate fresh, local, organic produce for employees and local charitable organizations, in addition to giving staff a chance to learn about sustainability through educational workshops and hands-on learning. The project is currently being led by an urban farmer hired from Communities Growing Together, and the volunteer-based Telus Green Team works with the building owner Menkes on the upkeep of the garden.
“Our team members saw a…
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VANCOUVER – More than 15,000 Telus employees, retirees, friends and family members across Canada will participate in some 700 activities in 36 communities across Canada on May 31, during the ninth annual Telus Day of Giving.
Participants will volunteer more than 45,000 hours with local community organizations from Victoria, BC to St. John's, NL. By embracing it’s ‘Give Where We Live’ philosophy, Telus employees and retirees have contributed more than $350 million to charitable and not-for-profit organizations and volunteered 5.4 million hours of service to local communities since 2000.
Activities planned for this year include clean, paint and garden at Canuck…
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WINNIPEG – Telus will invest $130 million in new infrastructure and wireless technology across Manitoba through 2016, the company announced Wednesday.
Telus said that the funds will be used to expand its 4G LTE technology across the province; deploy its new 700 MHz spectrum; install “dozens” of new wireless sites to enhance coverage and data capacity in rural and urban areas; and expand the reach of its healthcare solutions, which currently provide electronic medical records to more than 12,500 Canadian physicians across the country and support more than 45 million patient interactions each year.
“Our wireless network has expanded rapidly across…
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TORONTO – The third time does not appear to be lucky for Telus and Mobilicity.
According to a report Wednesday in the Globe and Mail, Telus has heeded a warning by Ottawa and backed away from its third attempt to takeover the struggling wireless carrier.
The Globe said that the federal government had threatened that if Telus persisted in going after Mobilicity, Ottawa would redesign an April, 2015, auction of 2,500 Mhz frequencies to effectively bar Telus from acquiring any of this spectrum.
The report goes on to quote an unnamed source who claims that the Vancouver-based teleco sent word of its decision to…
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TORONTO – Telus will invest $1.1 billion in new infrastructure and wireless technology across Ontario through 2016, the company pledged Wednesday.
Telus said that it will invest $500 million across the province this year, the final year of a three-year plan unveiled in 2012, and committed to spending another $600 million throughout 2015 and 2016 to provide fibre optic communications links to business clients, advanced healthcare solutions to consumers, expanded cloud computing data centre infrastructure, and roll out its 4G LTE technology to more Ontario communities.
"Telus is dedicated to bringing Ontarians the most advanced wireless communications infrastructure available in the…
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CALGARY – Telus is set to invest more than $2.6 billion in new infrastructure and facilities across Alberta through 2016, the company said Monday.
Telus will spend $1 billion across the province this year, the final year of a three-year plan unveiled in 2012, and has committed to invest another $1.6 billion in 2015 and 2016 to build infrastructure, expand urban and rural Internet connectivity and capacity, and bring its wireless technology to more communities. Specifically, Telus pledged to rapidly deploy 700MHz spectrum for use in rural and urban areas; connect thousands of homes and businesses in various communities with higher-capacity Internet…
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TORONTO – Customers with shorter contracts have lower wireless bills and are more satisfied with their service, while SaskTel and Telus’ Koodo Mobile ranked highest in wireless customer satisfaction for the third year in a row, according to a new study released by J.D. Power & Associates.
Among full-service carriers, SaskTel’s score was highest at 727, which was 15 points higher than its 2013 score. The survey noted that SaskTel performed particularly well in terms of network quality, account management, offerings and promotions, customer service, and handset factors.
Koodo Mobile from Telus scored highest among stand-alone carriers with 778 points, up…
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VANCOUVER – Telus recorded a 4.1% jump in profits driven by results in both its wireless and wireline services.
Consolidated operating revenue grew 5.0% to $2.89 billion, up from $2.76 billion last year, while earnings before interest, taxes, depreciation and amortization (EBITDA) increased by 4.2% to $1.07 billion from $1.03 billion. Net income jumped to $377 million from $362 million in the first quarter of 2013.
The Vancouver-based telco said consolidated revenue growth was generated by 5.6% growth in wireless revenue and 4.4% growth in wireline revenue. In Wireless, revenue was primarily driven by subscriber growth and increased data usage from continued…
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