By Ahmad Hathout
Bell is claiming that it has not been able to fully launch fibre internet service in British Columbia and Alberta because Telus has allegedly refused to provide adequate systems for the setup.
Bell CEO Mirko Bibic announced in November that the telco had been running a trial for internet service in Kelowna, British Columbia using Telus’s network, with the expectation that it would fully launch internet services – with plans to bundle content and mobile – this month.
But that has not happened yet, Bell claims, because Telus has failed to provide the requisite systems to…
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By Ahmad Hathout
Every-Day Computers Inc. (Ev-Com) is accusing Telus of blocking its ability to launch a mobile virtual network operator (MVNO) business.
Ev-Com, a facilities-based carrier operating a fixed-wireless and wholesale internet network in Terrace, British Columbia, says it wants to operate the MVNO with an initial service target being the Highway 16, known as the Highway of Tears. It says it has Tier 4 spectrum licences for the Skeena, Smithers, and Prince George service area and has applied for 3.9 GHz spectrum to “secure a long-term 5G path for this region,” including in rural communities.
Despite being a qualified wireless…
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Telus and RingCentral, a provider of AI-powered business communications solutions, announced Tuesday they are expanding their longtime partnership to bring advanced AI capabilities to the Telus Business Connect cloud-based communication platform.
“Businesses are looking for technology that works as hard as they do,” Katherine Emberly, senior vice president and president of small and medium business at Telus, said in a press release. “By integrating RingCentral’s advanced AI capabilities into Business Connect, we’re giving our customers a competitive edge, elevating every customer interaction while freeing up their teams to focus on growing their business and…
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By Ahmad Hathout
A judge ruled earlier this month that the Federal Court will not hear a complaint filed by Cogeco and Eastlink asking to review whether cabinet erred by denying their request to toss a CRTC decision to allow the three largest telecoms to access the wholesale internet regime.
In short, the court ruled that the regional telecoms have better avenues to challenge the underlying decision, effectively accepting the application of the attorney general to reject the request based on the same reasons.
While the complaint specifically challenged cabinet’s alleged lack of sufficient reasons explaining…
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By Ahmad Hathout
Bell has “drastically degraded” wholesale last-mile fibre service to Telus in Ontario and Quebec, a move that increased its market power and harmed customers of the third-party service provider, the Vancouver-based telco alleges in a heavily-redacted application to the CRTC dated Tuesday.
Telus claims in the unjust discrimination and undue preference complaint that the issue started on the evening of January 14, 2026. “With only a few hours’ notice, Bell drastically degraded the mandated wholesale FTTP service … that it provides to TELUS,” it said in the complaint, which asks the CRTC to act urgently. The CRTC on…
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By Ahmad Hathout
Rogers is asking the Federal Court of Appeal to review whether the CRTC erred when it approved a request by Timeless Inc. to have staff-assisted mediation instead of accepting its own proposal to privately negotiate terms to carry OneSoccer.
The cable giant said in the judicial review application filed Monday that it proposed to carry the OneSoccer channel on similar terms as the three directly comparable channels on Rogers TV, thus claiming to resolve an undue preference decision made against it in March 2023.
Instead, the application claims, the CRTC approved in a letter last month…
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By Ahmad Hathout
Bell is asking the CRTC in a review and vary application, made public Friday, to revisit how it came to a significantly lower attach rate for its poles across Ontario and Quebec after it increased the telco’s attach rate that fell well short of what it was asking for.
Historically, the regulator calculated the attach rate by taking the number of billing units, which represented the number of poles, and divided that figure by the average number of third parties per pole. The rate assists the telcos in recouping their costs in managing the poles, and was made…
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Proceeding on new mobile reporting standard launched
By Ahmad Hathout
The CRTC said Thursday that it will begin making certain annual telecom coverage data public.
The previously confidential coverage data includes internet and mobile service by provider, technology and speed down to the 250-metre road segment level, which the regulator said will make it easier for Canadians to easily find services available in their area at a more granular level.
The data will be shared with Innovation, Science and Economic Development (ISED), which will use that it to update its national broadband map.
The decision comes in response to a request by British Columbia’s…
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Still had impact on subscriber base
By Ahmad Hathout
The head of Corus said Wednesday that the removal of some of its kids channels has boosted other brands in unprecedented ways.
“Our thoughtful rationalization of our kids specialty portfolio to better reflect viewer demand has resulted in some audience consolidation into our remaining kids brands,” John Gossling said on a first-quarter earnings conference call Wednesday.
“We saw YTV and, for the first time ever, Boomerang position within the top 20 networks this fall,” he continued. “These achievements underscore the effectiveness of our strategic programming decisions and the continued appeal of our brands to…
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The Commission for Complaints for Telecom-television Services (CCTS) received a record number of complaints from telecom and TV customers this past fiscal year, with billing problems continuing to be the leading complaint issue, according to the CCTS’s annual report published early Wednesday.
Between Aug. 1, 2024 and July 31, 2025, the CCTS accepted 23,647 complaints from customers across Canada. This represents a 17 per cent increase from the previous year and is the highest number of complaints accepted in the CCTS’s history.
The top 10 issues raised across all service types were: incorrect charge for…
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