The CRTC has asked Telus via a June 5 letter to provide a public summary of a 911 service outage Telus experienced from March 22-24 this year that impacted wireless 911 calls trying to connect to the public safety answering point (PSAP) in Brandon, Manitoba.
The commission initially requested information regarding the outage from Telus in an April 11 letter asking for weekly progress reports on the Vancouver-based telecom’s investigation of the cause of the outage, steps taken to resolve the outage, the impact of the outage, and plans put in place…
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Telus announced Friday that it successfully tested 5G slicing technology that allowed it to provide a dedicated traffic lane for Edmonton police during the Oilers’ playoff run.
The Vancouver-based telecom said the slicing demonstration showed “flawless performance of critical surveillance systems even during periods of extreme network congestion,” a press release said.
“During periods of high congestion, the 5G priority slice maintained 100 per cent service availability, ensuring uninterrupted, and high-quality video streams from strategically placed CCTV cameras across downtown Edmonton,” it added.
“While standard networks faced potential slowdowns during peak traffic, these priority-connected cameras consistently delivered real-time visual coverage, providing Edmonton Police with the…
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Telus announced Tuesday applications are open for its #StandWithOwners contest, returning for its sixth consecutive year, which will provide more than $1 million in prizing and rewards to support Canadian small businesses.
Until Sept. 3, small business owners can apply at telus.com/StandWithOwners for a chance to win one of five grand prize packages valued at more than $200,000 each. These prize packages include $75,000 in direct funding, $80,000 in advertising and business exposure, $35,000 in Telus technology along with a Samsung technology package, and $10,000 in Telus Health wellbeing support. In addition,…
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The parties are currently engaged in a carriage dispute
By Ahmad Hathout
Corus is suing Telus in the Ontario Superior Court for allegedly breaking its distribution agreement by withholding and refusing to repay roughly $2.5 million in service fees.
Corus filed the claim this week revealing the parties are currently engaged in a dispute over the terms for carrying Corus’s services, which Telus continues to distribute per a regulatory standstill.
Crucially, the existing agreement, which continues to govern the parties during the dispute, includes a section that stipulates that Telus “shall not deduct or set-off any amounts for any reason from Service Fees…
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Telus announced Tuesday it will invest more than $70 billion over the next five years to expand its network infrastructure and operations across Canada.
Priorities for its investments through 2029 include enhancing connectivity, supporting Canadian AI leadership and fuelling economic growth, the Vancouver-based telecom said in a press release.
Telus is pledging to bring Telus PureFibre connectivity to more homes and businesses across B.C., Alberta, Quebec and Ontario. In addition, it will deploy targeted enhancements to its 5G and LTE services at more than 500 macro and micro sites nationwide this year, significantly increasing wireless coverage and capacity,…
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By Ahmad Hathout
Telus is alleging in an undue preference complaint made public Wednesday that Bell is deliberately obstructing its ability to introduce its broadcasting services over the larger telco’s last-mile fibre facilities in eastern Canada.
Telus claims in the complaint that it has made “repeated requests … over the course of several months” to pave the way to include its BDU systems on Bell’s fibre facilities but was allegedly denied based on reasons that are redacted from the complaint.
Telus says it wants the CRTC to force Bell to allow it to distribute its own programming services in these leased network…
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Internet outages across Canada were reported just after 9 a.m. ET Wednesday morning from users of Bell, Telus and Rogers, as well as third-party ISPs, according to Downdetector.ca.
Downdetector received outage reports from users for Bell, Bell Aliant, Bell MTS, Lucky Mobile, Virgin Mobile, Rogers, Fido, Chatr, Telus, Koodo, Public Mobile, Videotron, Freedom Mobile, Continue Reading
By Ahmad Hathout
Telus has filed a notice of discontinuance requesting the Federal Court of Appeal no longer consider its judicial review application challenging an order from the federal cabinet recommending the CRTC contemplate banning the “Big Three” from access to the last-mile fibre regime.
The Vancouver-based telco insisted in March that its case was still relevant – despite the CRTC declining to change its November 2023 interim decision in response to the cabinet order – because the government still had another opportunity to vary or rescind that subsequent decision by May 5.
That date has come and gone…
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Telus said Wednesday it will launch a new national rewards program on Thursday that welcomes all Telus customers to its loyalty program.
The new Telus Rewards program features a redesigned tiers-based system that rewards customers for their loyalty and unlocks exclusive benefits and perks, shifting from a points-only approach to a more comprehensive points-and-perks model, Telus said in an emailed announcement.
The program introduces a number of new perks, including a free Mobile Klinik screen protector service, international roaming passes, video on demand rentals for Optik TV customers, complimentary Telus Health MyPet virtual consultations, and…
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Telus announced Wednesday its entertainment bundle combining the most popular streaming services and live TV channels is being launched in Ontario and more regions of Quebec.
“Customers in select regions can now build their ideal mix of premium streaming platforms like Netflix, Disney+, Amazon Prime, Apple TV+ and illico+ with core live TV channels,” reads a Telus press release.
“At TELUS, our customers are the centre of every innovation we deliver,” said Zainul Mawji, executive vice president and president of Telus Consumer Solutions, in the release. “With this launch, TELUS becomes the only…
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