EDMONTON – Telus has named Shane Sabatino as president of Telus Sourcing Solutions (TSSI), which supplies human resources, payroll, wellness and employee contact centre technology solutions to the organization’s business customers.
With nearly 25 years’ experience in human resources, including 10 years in leadership roles within Telus, Sabatino (pictured) rejoins the organization after most recently serving as SVP of human resources with The Brick.
Based in Edmonton, he will grow the human resources solutions business, which supports large organizations across Canada, while also supporting Telus Health’s key projects across Alberta. He will also join Telus’ Edmonton Community Board in early 2017.
“Shane is…
Continue Reading
VANCOUVER – The Telecommunications Workers Union, United Steelworkers Local 1944 (TWU) membership has accepted a new collective agreement negotiated between it and Telus.
More than 68% of Telus employees who cast their ballots at ratification meetings across Canada voted to accept the new contract. The new agreement, covering approximately 10,500 Telus employees nationally, will take effect on November 27, 2016 and expire on December 31, 2021.
"Our team is pleased by this positive outcome, which represents the best interests of Telus, our team members and our customers," said Telus president and CEO Darren Entwistle, in the news release. "The ratification of…
Continue Reading
OTTAWA – The Wireless Code plus customer service improvements by the country’s wireless and Internet providers helped to cut telecom service complaints for a third straight year, the Commissioner for Complaints for Telecommunications Services (CCTS) said Thursday in its annual report.
The report, Guidance In A Sea Of Change, showed that the CCTS received 8,197 customer complaints in 2015-16, down 18% from 9,988 in 2014-15, and that it increased its resolution rate two points to 89%. Wireless services complaints once again topped the list with 50.3% of all complaints, followed by 26.5% for Internet, 19.6% for local telephone service and 3.6%…
Continue Reading
EDMONTON – Telus has confirmed plans to launch a new pilot program in Alberta offering Internet service for $9.95 a month to single parent families receiving financial support through the Alberta Works Income Support and Assured Income for the Severely Handicapped programs.
Starting early next year, approximately 15,000 single-parent families currently receiving assistance through these programs will receive a coupon code in the mail allowing them to activate Telus’ offer. Participants will have access to up to 25 Mbps download speeds and 350GB of data per month. They will also have access to Telus Wise, an innovative program dedicated to…
Continue Reading
EDMONTON – Thursday morning, Telus will launch a new broadband pilot program aimed at helping those receiving income or disability assistance in Alberta.
Darren Entwistle, Telus president and CEO, will be joined by Irfan Sabir, Minister of Human Services, Alberta, at Telus House Edmonton to announce the details of the program at 10 a.m. MT.
www.telus.com
Continue Reading
VANCOUVER – Telus has announced plans to hire 100 new employees in Calgary and Edmonton by January 2017.
The company said Tuesday that the majority of the new positions will provide customer service directly to its mobile customers.
“As part of Telus’ unwavering commitment to invest in the future of Alberta, a place that 6,000 Telus team members and 8,000 retirees call home, we are hiring more team members across our local call centre teams,” said Debbie Oster, Telus’ VP of talent acquisition, development & learning, in a statement. “Amidst a difficult economic time, we’re proud to bring some great career…
Continue Reading
Also offers up new best practices: PIAC says not far enough
GATINEAU – While noting Canadian subscription TV carriers are operating within the rules, the CRTC made the unprecedented decision to renew the large carriers' broadcast distribution undertaking licenses for just a single year, as opposed to the usual seven-year term.
To the CRTC, this continues its efforts to put consumers at the centre of the Canadian broadcasting system. In the November 21 decision, the Regulator offered what it sees as the best practices that broadcast distributors should undertake to ensure that Canadians are aware of small basic packages, their limits and offers related to them.
Continue Reading
Minister Bains wouldn’t say, except perhaps between the lines
OTTAWA – It’s been nearly seven months since Bell Canada announced an agreement to buy Manitoba Telecom Services for $3.9 billion and still there has been no official word from the federal government on what it thinks of the deal.
The Competition Bureau is the primary regulator Bell has to satisfy with this purchase, but since the Bureau doesn’t do public hearings the way the CRTC does, we really don’t know what it is telling BCE officials about the deal, or the questions it has, but the six-plus…
Continue Reading
TORONTO – With more than 350 delegates, a strong group of sponsors and vendors and 21 educational sessions, the 2016 Canadian ISP Summit was the biggest edition yet.
Focused on independent ISPs like Teksavvy, Distributel, Sogetel and Execulink, the annual gathering is a place to hear war stories, get the latest and greatest in tech developments, hear marketing successes and, of course, regulatory wins and losses.
2016 has featured a few wins for the independent ISPs on the wholesale wireline front, especially (even though that still isn’t over, yet).
The final session…
Continue Reading
OTTAWA – Canadians continued to cut the TV cord in record (if still pretty small) numbers since launch of a CRTC-mandated skinny basic TV package on March 1st.
In the two fiscal quarters since phase one of the Commission’s new consumer choice policy came into effect (which mandated a $25 skinny basic package of over-the-air stations and must-carry channels and the launch of smaller, theme packs of channels), Canada’s publicly traded TV service providers combined lost approximately 98,500 TV subscribers, according to new research and analysis from Ottawa-based research and consulting firm Boon Dog Professional Services.
That’s a loss of 11,500…
Continue Reading
