Third year of falling telecom complaints seen as “trend”: CCTS report

OTTAWA – The Wireless Code plus customer service improvements by the country’s wireless and Internet providers helped to cut telecom service complaints for a third straight year, the Commissioner for Complaints for Telecommunications Services (CCTS) said Thursday in its annual report.The report, Guidance In A Sea Of Change, showed that the CCTS received 8,197 customer complaints in 2015-16, down 18% from 9,988 in 2014-15, and that it increased its resolution rate two points to 89%. Wireless services complaints once again topped the list with 50.3% of all complaints, followed by 26.5% for Internet, 19.6% for local telephone service and 3.6% for long...