Search Results for: telus

Cable / Telecom News

Babylon by Telus Health launches digital health assessment tool

VANCOUVER — A new digital health assessment tool called Healthcheck has been added to the Babylon by Telus Health app, the company announced in an email on Wednesday. Healthcheck is an AI-driven tool designed by doctors, scientists and epidemiologists to give users a holistic view of their health and provide recommendations for lifestyle changes to reduce risk for disease. Healthcheck offers the following features: Assessment: An engaging, conversational chatbot interface asks users about their medical history and lifestyle factors to assess their current health status and predict their future disease risks. Digital Twin: Assessment results are presented through a “digital twin”,… Continue Reading

Cable / Telecom News

Entwistle wins CEO award

VANCOUVER — Telus CEO Darren Entwistle has been named the gold winner of the CEO Achiever – Champion of the Year Award in the eighth annual 2020 CEO World Awards, a global recognition program honouring CEOs from organizations in every industry and of every size. The award is honouring Entwistle for his leadership in leveraging Telus’ technology, human and financial resources to support Canadians, particularly the country’s most vulnerable citizens, as they grapple with the Covid-19 pandemic, says the Telus news release. “Darren’s leadership during the public health crisis reflects his 20-year legacy of supporting his team, and the communities… Continue Reading

Cable / Telecom News

Major ISPs are delivering advertised Internet speeds, says CRTC report

OTTAWA and GATINEAU — In October of last year, the vast majority of Canadian Internet service providers met or exceeded the maximum download and upload speeds they advertised, according to the second edition of the CRTC’s Measuring Broadband Canada report, released today. The study was conducted by broadband testing firm SamKnows on behalf of the CRTC, and was based on measurement data collected from October 1 to 31, 2019. Using the data collected from 2,035 “whiteboxes” deployed to Canadian homes, the study examines download and upload speeds, latency, packet loss and web page loading time. Participating ISPs include Bell Aliant,… Continue Reading

Cable / Telecom News

Telus expands Mobility for Good program supporting youth leaving foster care

JOHN’S, CHARLOTTETOWN, HALIFAX, MONTREAL, REGINA and YELLOWKNIFE — Telus today announced it is expanding its Mobility for Good program across the country, including in Northern Canada, to provide youth leaving foster care with free smartphones and data plans for two years. Starting today, in collaboration with Children’s Aid Foundation of Canada (CAFC), Telus’ Mobility for Good program is expanding to Newfoundland, Prince Edward Island, Nova Scotia, Saskatchewan and Northern Canada. In addition, in partnership with CAFC and youth centres of Quebec, the Mobility for Good program is being extended to more regions in Quebec. Telus… Continue Reading

Cable / Telecom News

Technical difficulties see SIM swap fraud remedies delayed (updated)

Shaw, Videotron say up to half of legit porting requests were denied By Greg O’Brien GATINEAU – Last month, the wireless industry launched new measures to try to stem the rising tide of wireless number porting fraud. It lasted only a week. Complaints from Videotron and Shaw Communications filed with the CRTC on August 20th said the Canadian wireless industry’s new enhanced process to identify phone numbers which criminals were attempting to steal were far too often rejecting legitimate number porting when customers were attempting to switch from Rogers to Freedom, for example. Wireless number porting fraud, or SIM-swapping fraud, or port-out scams,… Continue Reading

Cable / Telecom News

Telus pumps promotion of its critter masks for back-to-school to raise funds for charity

VANCOUVER — Just in time for back to school, Telus is selling youth-sized critter masks as part of the Telus Friendly Future Foundation’s fundraising initiative supporting Covid-19 relief efforts across the country, the company announced Wednesday. Telus first started selling reusable cloth masks featuring critters from its advertising back in June. Now, for a limited time, youth-sized masks are on sale in packs of three for $35, which is $10 cheaper than the original price. Proceeds go to the Telus Friendly Future Foundation. Masks can be purchased on telus.com as well as in select Telus stores. “With many Canadians preparing for… Continue Reading

Cable / Telecom News

Wireless Review: Competition Bureau tells CRTC to disregard Bell, Telus

By Denis Carmel GATINEAU – In the lengthy CRTC process reviewing its wireless policies, one player played an unusually central role. Since it had no economic interest and because of its professed expertise, the Competition Bureau (which falls under the purview of the department of Innovation, Science and Economic Development) convinced the Commission to be allowed special access to confidential company data, despite strenuous objections, all of which we have reported on previously. So, when the Bureau admitted it made a mistake in its final comments and issued corrections, Bell Canada jumped on it and requested that… Continue Reading

Cable / Telecom News

Telus foundation gives $150,000 to CAMH

TORONTO – The Telus Friendly Future Foundation announced today it donated $150,000 to the Centre for Addiction and Mental Health’s (CAMH) effort in fighting mental illness. The funding will support the expansion of its ECHO virtual training programs that will help health care workers with their mental health and self-care. In addition, the money will accelerate the development, deployment, and curation of research-informed mental health resources to support frontline health care providers nationally, reads the press release. “During this unprecedented public health emergency, we are especially focused on supporting our communities’ most vulnerable and enabling urgent funding where it is needed… Continue Reading

Cable / Telecom News

Samsung’s Zhilabs to power the Telus service operations centre

SEOUL and VANCOUVER – Zhilabs, a Samsung company which specializes in network traffic analysis and network automation for telecom companies, announced today its technology will power the Telus Service Operations Centre. The cloud-native, multi-access and multi-vendor solution called CustomAIr provides end-to-end insight into the customer network experience, according to the press release. “It will enable Telus to extend its network management capabilities for its newly launched 5G mobile network and existing fixed and mobile services more effectively, while maintaining a seamless connectivity experience for its customers,” it adds. Zhilabs CustomAIr uses advanced machine learning technology and will provide Telus with an… Continue Reading

Cable / Telecom News

CWTA releases updated Covid-19 network impact data

OTTAWA — In the third installment of its series of reports looking at network traffic volumes during the Covid-19 pandemic, the Canadian Wireless Telecommunications Association (CWTA) says Canadians continued to use telecom services in June and July at higher rates than before Covid-19. “The gradual relaxation of mobility restrictions across the country are reflected in the increase in mobile network traffic, with median wireless traffic exceeding pre-Covid-19 levels. Meanwhile, despite some businesses and public spaces reopening, wireline traffic volumes continue to show that many Canadians are still relying heavily on home internet services to stay connected to their workplaces, families,… Continue Reading