Videotron, SaskTel ranked tops again
TORONTO – Canadians with smart home devices are willing to pay more for their internet but are quick to switch internet providers, according to new data from J.D. Power.
The 2018 Canada Internet Service Provider Customer Satisfaction Study measures overall satisfaction with internet service providers and is based on five factors (in order of importance): performance and reliability; cost of service; communication; billing; and customer service. The 2018 Canada Television Provider Customer Satisfaction Study is based on six factors (in order of importance): performance and reliability; cost of service; programming; communication; billing; and customer service. Continue Reading
Competition Bureau invokes Sugar Wireless as a model to follow
GATINEAU – “Generally, the Bureau does not favour price controls. However, the presence of market power in this industry; the natural experiment offered by Sugar Mobile’s attempted entry into the wireless services industry; and the fact that similar LCDO Plans have arisen without government intervention in some foreign jurisdictions informs the Bureau’s view that LCDO Plans can increase economic welfare and consumer choice in Canada’s wireless industry.”
So says the Competition Bureau of Canada’s submission to the CRTC about the low-cost data only wireless plans submitted to…
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TORONTO – As the Canadian wireless landscape continues to feel competitive heat from the likes of Shaw’s Freedom Mobile, Rogers CFO Tony Staffieri remains confident any impact is manageable.
“We’ve competed with Freedom, and the prior names of Freedom for upwards of 10 years now,” Staffieri said, speaking Wednesday at Scotiabank’s Telecom, Media and Technology Conference. “We compete not only on price, but also on network quality and points of distribution, among other factors. Getting the customer is one thing, but keep the customer is something else.”
Despite the Q4 2017 price war which saw Freedom disrupt…
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BANFF – The internet is terrifying enough to me as an adult dealing with its underbelly of malice, lies, trolls, and subterfuge.
For unknowing children it’s too often a madhouse of horrors running the gamut from inappropriate content, to lurking strangers, to personality theft, to terribly wounding comments, to outright predators. Some times these web injuries even lead to suicide.
Yet from the minute they’re born, young ones are now exposed to digital surroundings that will inevitably be their way of life and since the World Wide Web plays an increasing role in our children’s and grandchildren’s lives, how do…
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TORONTO – Given how Canadians now consume video, and from where, measuring the level of industry consolidation here based on share of linear TV viewing is wrong, Corus Entertainment CEO Doug Murphy told an investors conference in Toronto Wednesday morning.
Appearing at the Scotiabank Telecom, Media and Technology conference, Murphy would not comment on yesterday’s Globe and Mail report which said Shaw Communications and the Shaw family is looking to sell the company. “I’m not prepared to comment on articles, rumours, or speculation,” he said.
What he was prepared to talk about was the bright future he…
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TORONTO – SiriusXM Canada will once again offer subscribers every game of this year’s CFL season, including regular season and playoff games, starting Thursday, June 14.
Every matchup, right through the 106th Grey Cup presented by Shaw in Edmonton, and featuring the SiriusXM Kick-Off Show, will be available live to SiriusXM satellite and streaming subscribers on Canada Talks (ch. 167). French-language broadcasts of Montréal Alouettes and Ottawa RedBlackd games can be heard on Influence Franco (ch. 174).
In addition to play-by-play coverage of every game, subscribers also get access to Inside the CFL on Canada Talks (ch. 167), hosted by Mick…
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TORONTO – According to a report this evening in the Globe and Mail, Shaw Communications is trying to sell all of its interest in Corus Entertainment.
The report (subscription) says the company recently hired TD Securities to find a buyer for its 38% stake in the broadcaster, valued at $540 million. The story says Shaw needs the money to further build its Freedom Mobile wireless network.
The Globe story also says the company and the Shaw family, who owns control of both entities, are also trying to sell its controlling voting shares as well, which would mean…
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BANFF – The Shaw Rocket Fund is backing a new kids' digital safety program to help Canadian producers ensure a safe environment for kids when creating digital experiences.
The Rocket Online Safety Program, unveiled at the Banff World Media Festival, will ensure that all Canadian digital content receiving Rocket Fund investment be certified based on established online safety and/or privacy standards through the kidSAFE Seal Program, an independent safety certification service designed exclusively for children-friendly websites and technologies.
The program will launch in September 2018 and be open to all Canadian producers of kids' digital content to encourage the certification…
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TORONTO – Randy Lennox says he promised when first joining Bell Media from Universal Music Canada not to "do change for change's sake."
But scale for scale's sake?
Bulking up by bringing top U.S. premium brands like HBO, Starz, Showtime, Bloomberg and iHeartRadio into Bell Media's Canadian content tent has made size a strategy at the Toronto-based media titan. "We are committed to becoming the Canadian custodian of scalable world brands,” Bell Media CEO Lennox told Cartt.ca on Thursday ahead of his Upfront presentation in Toronto.
But the focus at Bell Media isn't on bulkiness, or even synergies, but on leveraging new…
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WITH THE REVIEW OF the Broadcasting Act (Telecom and Radiocom, too) now under way, as was announced Tuesday, we’re all very anxious to hear what Heritage Minister Mélanie Joly will have to say about it this weekend when she addresses the Banff International Media Fest (Cartt.ca will have a reporter in the room, of course).
Now, since we’re looking at at least another year of discussion and debate, the best course of action to solve such tricky and complex policy challenges is to ask (and answer) the right questions in the right order – and right now….
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