TORONTO – An increasing number of Canadians are not only opting for alternative video services, their level of satisfaction is higher for alternatives than for their traditional pay TV service, according to new data from J.D. Power.
The Canadian Television Provider Customer Satisfaction Study measures overall satisfaction with television service providers based on six factors (in order of importance): performance and reliability; cost of service; programming; communication; billing; and customer service. The Canadian Internet Service Provider Customer Satisfaction Study is based on five factors (in order of importance): performance and reliability; cost of service; communication; billing; and customer service. Continue Reading
TORONTO—ISED Minister Navdeep Bains' clarion call Monday for the Canadian telecom industry to slash its wireless and broadband prices re-ignited a heated debate within the industry about the sector's direction.
That debate was on full display on the stage of the Canadian Telecom Summit here Tuesday evening. In a contentious 90-minute session moderated by Cartt.ca editor and publisher Greg O'Brien, senior officials from Bell Canada, Rogers Communications, Telus, TekSavvy Solutions and the Public Interest Advocacy Centre tangled over the industry's current pricing policies and the response needed to the Liberal Government's populist push for lower consumer…
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Cable Cable n’est PAS propriétaire des Raptors
IL Y EUT UN MOMENT marquant lors de l’audience du CRTC sur les services téléphoniques de base qui a bien montré comment les indépendantes gèrent leurs entreprises différemment des grosses compagnies.
Lors de la comparution de la Canadian Cable Systems Alliance (CCSA), les conseillers du CRTC semblaient éprouver des difficultés à déchiffrer leur plan de déploiement de la fibre.
Établie à Fenelon Falls, en Ontario, Cable Cable a été fondée en 1983 et dessert environ 4000 clients vidéo et 6500 clients de large bande dans la municipalité de Kawartha Lakes. Ils fournissent un service de…
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Modernized OMNI on the way, too
TORONTO – Watch this (digital) space.
That's the word from Colette Watson, senior vice president of television and broadcast operations at Rogers Media, who told Cartt.ca on Tuesday the media player isn't done with the online TV space after it and Shaw’s failed bet on former streamer Shomi.
"We know we have to deliver content where viewers are. How that's packaged, how that's priced, how that's delivered, is still part of the plan, but we should have something to announce in the next few months," she said.
Watson gave no details on its latest over-the-top live TV…
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TORONTO – Bell, Cogeco, Rogers, Shaw, and Videotron were among the stakeholders present at last week’s inaugural meeting of the Steering Committee of the Canadian Energy Efficiency Voluntary Agreement for Set-Top Boxes (CEEVA).
The parties, which also included set-top box manufacturers ARRIS and EchoStar Technologies as well as Natural Resources Canada, met to further earlier discussions over a voluntary agreement announced in January to cut the total annual energy consumption of Canadian set-top boxes. Supporting organizations CableLabs and the Consumer Technology Association were also in attendance at the meeting.
CEEVA said Thursday that the implementation of commitments are expected to reduce…
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Cable Cable doesn’t own the Raptors…
THERE WAS A TELLING MOMENT during last year’s CRTC review of basic telecommunications services which demonstrated just how differently independent network owners run their businesses compared to the big guys.
During the appearance by the Canadian Cable Systems Alliance, commissioners seemed to struggle to get their heads around CCSA member company Cable Cable’s plan to expand its fibre network.
Based in Fenelon Falls, Ont., Cable Cable was launched in 1983 and serves about 4,000 video and 6,500 broadband customers in the municipality of Kawartha Lakes and is integral to delivering broadband to Canadians in a region…
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TORONTO and OTTAWA – TSN and RDS have renewed their partnership with Canada Soccer and will continue to broadcast National Team matches across their linear television and digital platforms.
The live coverage kicks off in June with Canada Soccer’s trio of Summer of Soccer international matches over a six-day period featuring the Women's National Team in Winnipeg (June 8) and Toronto (June 11), followed by the Men's National Team in Montreal (June 13).
TSN and RDS became Canada Soccer's official broadcaster for National Team matches in 2016 and produced the record-setting FIFA World Cup Qualifiers broadcast for the March 2016 match…
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OTTAWA – The Canadian Chapter of the International Institute of Communications (IIC Canada) will host its first Communications Law and Policy conference at the Shaw Centre in Ottawa on November 14 and 15, 2017.
The conference will bring together leading communications sector players to discuss developments in Canadian and international communications law and policy. A preliminary list of topics includes:
Private International Law in the Internet Era – Including a consideration of the reach of Canadian and foreign courts over the provision of multi-jurisdictional Internet services;
Surveillance and Cyberattacks – Including the Government of Canada's cyber security consultations, reconsideration of…
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MONTREAL –TV, Internet and home phone provider VMedia, announced this week the launch of its TV service to Quebec City, Gatineau, Sherbrooke, Trois Rivières, Shawinigan, Saguenay, Chicoutimi, Rimouski and their surrounding areas.
Along with the company’s broadband and home phone packages, VMedia says it is the only triple play alternative to the major incumbent players in those markets (such as Bell, Cogeco and Vidéotron). “Already a successful competitor with a growing customer base in Montreal, as well as Ontario and the Western provinces, VMedia will now offer better prices and more choice and flexibility in TV, internet and phone…
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HAMILTON – Like many community cable channels, Cable 14 has been airing bingo for some time. Half a century, in fact.
To some, that may sound like something from a quaint, bygone era we’ve forgotten about where your grandma would the only one who would still care to watch and play along. However, it’s the second-most popular piece of programming on the channel’s schedule (behind the OHL’s Hamilton Bulldogs games), and it’s not just for the blue-hair set.
“You see people watching it in bars and restaurants now. They’re tuning it in and they’re selling bingo cards there. There are bingo…
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