TORONTO – Rogers’ network is now fully operational following the nationwide outage last Friday, according to a letter posted on the company’s website from its president and CEO Tony Staffieri.
“Our network outage last Friday was unacceptable,” the letter says. “Simply put, we failed on our promise to be Canada’s most reliable network.”
After confirming Rogers’ network is back up, Staffieri said company’s customer service representatives have also caught up on a backlog of issues.
He further made a personal commitment that the company “will make every change and investment needed to help ensure that it will not happen again,”…
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TORONTO – Rogers Communications will compensate customers impacted by its nationwide outage with the equivalent of five days service, which has increased from a previously announced two days of service.
“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” a Rogers spokesperson said in a statement emailed to Cartt.ca.
“We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service. We will continue to work around the clock…
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CNOC supports PIAC’s call for inquiry on the responsibilities of telecom service providers
OTTAWA – The CRTC is giving Rogers Communications 10 days to provide detailed information about the network outage that began last Friday.
“The CRTC is requesting a detailed account from Rogers as to “why” and “how” this happened, as well as what measures Rogers is putting in place to prevent future outages,” said CRTC CEO and chair Ian Scott today in a statement.
“We take the safety, security, and wellness of Canadians very seriously and we are responsible for ensuring that Canadians have access at all times…
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Accuses Rogers of “gross negligence”
MONTREAL – A class action lawsuit has been filed against Rogers Communications over the nationwide outage that began last Friday and “false representations”, particularly the company’s claim to be Canadas “most reliable” network.
The lawsuit was filed by LPC Avocat Inc. on behalf of Arnaud Verdier in the Quebec Superior Court. The class action has not yet been authorized by a judge.
An application for authorization specifies the lawsuit will include a class made up of Rogers, Fido, and Chatr customers who did not receive service on July 8 and/or July 9, 2022, and a…
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TORONTO — CBC Sports announced today it will be the exclusive Canadian broadcast and streaming home for the 2022 World Athletics Championships, taking place in Eugene, Oregon, from Friday, July 15 through Sunday, July 24.
“Viewers can watch the live events streaming on cbcsports.ca, the CBC Sports App for iOS and Android devices, and CBC Gem, with extensive broadcast coverage on CBC TV and CBC Gem as part of CBC Sports weekend programming throughout the competition,” says a press release.
The 2022 World Athletics Championships will bring together the world’s top athletes to compete in 16 stadium…
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OTTAWA – After meeting with representatives from several Canadian telecommunications service providers, Innovation, Science and Industry minister François-Philippe Champagne announced he has directed them to take immediate steps to address network resiliency in Canada.
The meeting, attended by representatives from Rogers, Telus, Bell, Videotron, Shaw, SaskTel and Eastlink, comes as Rogers continues to work to restore its networks, which are close but not quite fully operational, following a nationwide outage that began early Friday morning.
“I’ve demanded that they take immediate initial steps to improve the resiliency of our networks,” Champagne told reporters during a conference call this afternoon…
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By Ahmad Hathout
OTTAWA – Innovation Canada and the CRTC have released an advance notice today stating they intend to award a $1.5-million contract to a broadband measurement company to collect performance data on fixed-wireless speed claims of up to 50 Mbps download and 10 Mbps upload – the federal objective.
In the notice, ISED said it is seeking only data from wireless service providers claiming to provide Internet service of “up to” 50/10 to households over wireless signals for verification purposes. The contractor will test performance by metric, time, location, service plan, distance to service towers and technology, according to…
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Rogers continues to monitor the situation, is aware of ongoing issues for some customers
TORONTO – Over the weekend Rogers Communications continued to make progress on getting its networks fully operational and explained what caused the nationwide outage on Friday.
“We now believe we’ve narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning,” reads a letter from Rogers president and CEO Tony Staffieri, which was posted on the company’s website on Saturday.
“We disconnected the specific equipment and redirected traffic, which allowed…
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Still no word on when full service will be restored
TORONTO – As the day comes to an end, Rogers has said it is making progress on bringing its networks back online after an outage that started in the early hours of the morning.
In a letter posted on Rogers’ website, the company’s president and CEO Tony Staffieri apologized to Canadians.
“We know going a full day without connectivity has real impacts on our customers, and all Canadians,” the letter reads. “On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to…
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OTTAWA – The Public Interest Advocacy Centre (PIAC) today requested the CRTC immediately open an inquiry into the Rogers network outage impacting Canadians across the country starting around 4:30 a.m. ET this morning.
In a letter submitted to the CRTC, signed by PIAC’s executive director and general counsel John Lawford, and obtained by Cartt.ca, PIAC further requested the CRTC launch a public notice to examine whether Canadian telecommunications providers “should be required to provide a baseline of emergency planning, refund requirements, notice and transparency and other consumer protections, interconnection, wholesale and other requirements as conditions of service to operate…
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