Wireless issues top the list with largest share of complaints
By Ahmad Hathout
OTTAWA – A watchdog that fields telecommunications complaints said in a report released today that Canadian complaints about their services have dropped 25% compared to the same period last year, with wireless taking the top spot for issues and with some trending issues that one advocate said are “disturbing.”
All telecommunications services recorded by the Commission for Complaints for Telecom-Television Services reported declines in complaints for the 2021-2022 year compared to the previous 2020-2021 period. The CCTS said it resolved 88% of complaints, often within 30 days.
Wireless topped issues…
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CALGARY — Shaw Communications today released its financial results for its fourth quarter and fiscal year that ended August 31, 2022, reporting a 1.5% year-over-year (y-o-y) decline in quarterly revenue to $1.36 billion and a 1.1% y-o-y decrease in full-year revenue to $5.45 billion.
Shaw’s adjusted EBITDA increased by 1.6% to $624 million in Q4 2022 and by 1.4% to $2.53 billion in fiscal 2022, when compared to the same periods of fiscal 2021.
Funds flow from operations declined 5.3% to $487 million in the fourth quarter of 2022 and fell 11.4% to $1.99 billion…
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It’s the first residual auction in four years
OTTAWA – Canada’s largest telecoms have applied to be in a sealed-bid auction held by Innovation Canada for left-over spectrum licenses.
Innovation Canada posted on its website Friday the applicants for the residual spectrum in the 600 MHz, 2500 MHz, and 3500 MHz bands, mid-band spectrum that was auctioned in the summer of last year and is used for 5G services. The slices of spectrum went unsold in previous auctions or were returned to the department.
The auction will be in a sealed bid format, meaning telecoms will submit their bids…
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By Ahmad Hathout
TORONTO – The CRTC should look into the existing agreements and structures in place that deal with network reliability issues before it does anything hasty, according to panelists at the Canadian Telecom Summit, after the chairman said yesterday the commission plans to hold proceedings on the matter.
During his keynote speech on the first day of the conference yesterday, CRTC Chairman Ian Scott said the regulator will be planning proceedings that could examine issues related to reporting of major network outages, including enhancing network resiliency, access to emergency services, consumer communication and compensation, and penalties on providers.
But…
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By Ahmad Hathout
OTTAWA – Innovation Canada is searching for a contractor to examine what other jurisdictions do or wish to do in cases where telecommunications services are threatened by hazards.
The department on Friday released a contract opportunity, bids for which will close on December 5, that seeks to “evaluate the regulatory, policy, guidelines and compliance measures for telecommunications reliability from all-hazards implemented or under consideration in other similar jurisdictions to make recommendations that are suitable for the Canadian telecommunications environment,” according to a description of the requirement.
The department has already extended invites to bid on the contract, which includes…
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CRTC chair reflects on proceedings and developments as he prepares exit
TORONTO – CRTC Chairman Ian Scott said today that the $750-million Broadband Fund will open a new, third round of applications in the coming weeks.
The chairman said in a speech on the opening day of the Canadian Telecom Summit that despite improvements to internet access in rural and First Nations communities, there is still a lot of work to do.
“That’s why the CRTC is preparing to launch a third call for applications to the Broadband Fund in the coming weeks,” Scott said Monday, adding the call will “highlight the…
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Company believes they will capture those customers with their own offering
OTTAWA — The Competition Tribunal heard evidence today that while Quebecor subsidiary Videotron had the opportunity to purchase Shaw Mobile along with Freedom Mobile, they turned it down because they believe they will be able to capture those customers on their own.
Jean-François Lescadres, Videotron’s vice-president of finances answered questions today before the tribunal, which is currently hearing evidence on an application made by the Commissioner of Competition to block the proposed merger of Rogers Communications and Shaw Communications.
Because of concerns about the impact of the deal…
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SIMCOE COUNTY — The governments of Canada and Ontario today announced they have each invested over $1.7 million to bring high-speed Internet access to over 1,645 locations in Simcoe County in partnership with Southwestern Integrated Fibre Technology (SWIFT).
Broadband infrastructure completed earlier this year is now providing over 430 families, farms and businesses in New Lowell and 1,215 families, farms and businesses in Penville, Rich Hill, Connor, Hockley Valley and Rosemont with access to high-speed Internet, according to a press release from the province.
The first project was completed by Rogers and the second by Vianet, a press…
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OTTAWA — A lawyer for Rogers Communications today pushed back on the testimony of Dr. Nathan Miller, a professor at Georgetown University who compiled a report for the Commissioner of Competition supporting his opposition of the merger of Rogers and Shaw Communications and the proposed remedy that would see Quebecor subsidiary Videotron acquire Shaw’s Freedom Mobile.
Miller yesterday referred to the remedy as “inadequate” and claimed the divestiture would mean less incentive for the new owner to invest in Freedom. As he reiterated today, he is “skeptical” a divested Freedom would be profitable.
When questioned by Rogers’ lawyer Crawford Smith,…
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TORONTO – Rogers Sports and Media (RSM) announced today it has launched RSM Ad Manager, a self-serve advertising platform.
“The platform automates the ad buy process and offers greater flexibility to advertisers, allowing businesses of all sizes to easily access RSM’s extensive portfolio of digital content and streaming platforms,” a press release explains.
DanAds, a provider of self-serve advertising technology, developed the platform.
“We are making it even easier for small and medium-sized businesses to engage their customers through premium digital content and streaming services owned and represented by Rogers Sports & Media, including trusted brands like Sportsnet and SN NOW, Citytv,…
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