GATINEAU – Quebecor Media’s Sun News compared itself to a wireless new entrant Tuesday saying it needs to benefit from a regulatory mechanism in order for it to compete against the established news players, company executives argued before the CRTC on the first day of the Commission’s 9(1)(h) hearing.
Kory Teneycke, vice-president of Sun News, told the commissioners under questioning that the news service is suffering from a market he believes isn’t functioning properly and is open to abuse by some of its competitors. He referred to the 2008 advanced wireless spectrum auction as an instance where the government recognized…
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TORONTO – In his final annual general meeting as CEO of Rogers Communications, Nadir Mohamed set some ambitious goals for the company for 2013, with the key being a need for much better customer service.
In his speech to shareholders, Mohamed didn’t mince words. “There’s no question we need to significantly improve customer service. We need to help our customers better understand what they get when they sign-up and we need to do a better job supporting them once they do,” he said.
“This year we’re focused on resolving the top reasons customers call, enhancing employee training and raising the bar…
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TORONTO – Rogers reported a 3% increase in revenues in its first quarter of the year, with much of that growth coming from its wireless business segment as consumer adoption of smartphones continues to grow.
Total operating revenue for Rogers’ first quarter was $3.03 billion, compared to $2.94 billion in the same quarter last year. Revenue from the company’s wireless division during this period increased by 3% to $1.76 billion, compared to the same period in 2012.
On a conference call with reporters, president and CEO Nadir Mohamed said that the company strategy has been,…
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TORONTO – Rogers announced today the launch of a new on-demand app for LG Smart TVs that lets customers log in to their Rogers account via their Smart TVs and access more than 1,000 hours of content.
Rogers postpaid wireless, home phone and internet customers can log into the Rogers Anyplace TV application on their LG Smart TV by creating a profile on RogersAnyplaceTV.com and catch up on shows from City, Global and CBC. Rogers Cable customers have access to premium programming that they subscribe to through their existing TV package such…
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WHEN ASKED ABOUT how the reports that Wind, Mobilicity and Public Mobile are all looking for a way out of the wireless business in Canada, Industry Minister Christian Paradis told reporters in a conference call on Monday: “I still remain confident we can achieve our goal,” of having four wireless players in each region of Canada.
Mr. Minister, you are the only one with that confidence.
As we have noted before, the Canadian wireless market right now, has as many players as it will ever have and in all…
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EXTON, PA. – The Society of Cable Telecommunications Engineers (SCTE) today announced that this year’s SCTE Canadian Summit will take place as a series of online technical webinars as a way to cost-effectively increase information sharing for cable engineering professionals in Canada and beyond.
The four-part series, which has been designed to address current and next-generation issues in cable technology, will be held from 1-2 p.m. Eastern time on a bi-weekly basis, beginning Tuesday, May 7. The series is intended to continue availability of the high-tech informational resources that have hallmarked SCTE’s Canadian Summit program, while…
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OTTAWA – With Earth Day just around the corner on April 22, why not mark the occasion by recycling your old cell phone – and get a little spring cleaning done at the same time?
According to the 2012 National Cell Phone Recycling Study, released today, 41% of old cell phones are stashed away in junk drawers as opposed to being recycled. That’s just one reason why Recycle My Cell, Canada’s free cell phone recycling program, is encouraging all Canadians to participate in this year’s Earth Day by recycling…
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TORONTO – Saying it will improve its enterprise-level data centre and cloud computing services, as well as its fibre-based network connectivity services, Rogers Communications announced today that it has bought Blackiron Data from Primus Telecommunications Group for $200 million in cash.
Blackiron Data is a pure-play provider of data centre and cloud computing services with eight data centres in five major Canadian cities, including Toronto, Ottawa, London, Edmonton and Vancouver. Last year it reported revenue of US$33.7 million and EBITDA of US$13 million. Its 132 employees will join Rogers.
“The cloud…
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TORONTO – The Toronto Blue Jays have teamed up with Accessible Media Inc. (AMI) to offer at least 16 game broadcasts with live described video, making them the first professional sports organization to gear broadcasts towards audiences who are blind or partially sighted.
Speaking Wednesday evening at a CTAM Canada event at the Rogers Centre in Toronto, David Errington, president and CEO of AMI, praised the Canadian broadcasting for its commitment to accessibility and outlined his company’s goal to add more live events to its schedule. “When we do our research with our consumers, they want to consume media just…
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THE SIZE OF GLOBAL cable companies has always been defined by the number of basic cable customers they have. For decades, basic cable has been the first buy-in for any household wanting more than the TV channels they can capture off-air.
That, however, is changing. Today’s customers often want to talk about broadband first because increasingly, they want their web and e-mail before their favourite shows. Besides, they can often find those favourite shows online via that broadband connection, negating the need for traditional cable TV service of any kind, depending on what sort of entertainment they like.
Shaw Communications CFO…
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