GATINEAU – New entrants and would-be wireless providers find themselves trying to again convince the federal telecom regulator that it needs to intervene in the wireless market. At the same time however, the incumbent operators tell the CRTC everything is working just fine as it is.
The comments come as the CRTC is studying the wholesale wireless services market with the goal of determining if the market is competitive enough or whether it needs to impose more regulations on roaming, tower and site sharing and others. All interventions can be found here. The public hearing is scheduled for September…
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TORONTO – Rogers Communications unveiled a multi-year plan Friday afternoon that it says will “radically improve” its customers’ experience, and enable it to “reaccelerate revenue and cash flow growth relative to its peers”.
The plan, dubbed Rogers 3.0, will see the company create separate consumer and enterprise business units, while keeping its existing media business unit. All customer experience functions, including customer care call centres, field operations, go-to-market and online channels, will be brought together into one team reporting to CEO Guy Laurence.
The new structure will be as followes:
– Consumer Business Unit: Rob Bruce, president
– Enterprise Business Unit: Larry Baldachin, interim…
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TORONTO – While the entirety of Rogers Communications will find out about the company’s new structure later today, Communications division president Rob Bruce will not be a part of it, the company has announced.
In a memo to staff this morning, CEO Guy Laurence said the company’s new alignment “will show we have unpacked a number of portfolios,” however, “Rob Bruce, President of Communications, has decided to leave Rogers to seek his next leadership role,” it reads.
“To ensure the transition is seamless, I’ve asked Rob to stay until the end of the year to manage the Consumer Business Unit and…
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TORONTO – Rogers Communications CEO Guy Laurence will get on to the difficult, time-consuming work of building Rogers Communications into the organization he wants when he presents his much-speculated-about plan for the company to employees on Friday.
Laurence, the former Vodafone executive, used about five months from his official start date as CEO in December 2013 to travel all over the country, meeting thousands of employees, promising all along he would have a detailed plan – outlining his vision to re-ignite growth – to present to the board in May. Cartt.ca has confirmed that plan was presented and approved by…
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OTTAWA – The CRTC must address "the incentives" that Canada’s largest mobile wireless companies have to raise their competitors’ wholesale prices, and, offer new entrants help in gaining a foothold in the market.
That’s the gist of a submission made public Thursday by the Competition Bureau to the CRTC, in response to the Commission’s review of wholesale mobile wireless services.
Noting that mobile wireless companies, particularly new entrants, may need to enter into arrangements with the likes of Bell, Rogers and Telus to obtain certain wholesale mobile wireless services, the Bureau said that the retail market power that these large incumbents wield…
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TORONTO – Christa Dickenson has been tapped to lead Interactive Ontario as its new executive director, effective June 2nd.
Dickenson (pictured) brings almost two decades of experience leveraging partnerships and optimizing sponsorship opportunities. Her career has spanned broadcast television, technology and telecommunications through positions at CTV, Rogers and CPAC, and the not-for-profit sector.
“Ms. Dickenson’s strong business acumen will serve Interactive Ontario well at this important time for both the organization and the industry as a whole”, said Interactive Ontario chair Peter Miller, in the announcement. “We are thrilled to have her bring her wealth of experience and leadership skills to the…
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LOS GATOS, CA – Bell took first place and Rogers finished last in Netflix’s first Canadian ISP Speed Index that compared connection speeds amongst 14 providers.
The fibre services from Bell and Bell Aliant topped the chart at 3.19 and 3.10 Mbps, respectively, closely followed by Shaw at 3.00 Mbps and Videotron at 2.82 Mbps. Rogers ranked 14th with 1.67 Mbps.
The average speed for Canada was 2.52 Mbps, which Netflix said beats that of the United States, but ranks below most European nations.
The Netflix ISP Speed Index is based on data from the more than 48 million Netflix members…
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By John Lawford and Geoffrey White
JOHN KENNETH GALBRAITH WROTE: “Economics is extremely useful as a form of employment for economists.” Case in point: even though the 700 MHz auction is over, and most of the AWS new entrants have been swallowed up by the Big Three, or are about to be, business appears to still be thriving for some economists intent on knocking the Government’s attempts to instill more competition in Canada’s wireless sector.
For the most part these type of reports offer a paternalistic, if not patronizing, view of the consumer interest. The story, or…
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TORONTO – With a number of provincial and municipal elections scheduled for this year, Canada’s biggest news organizations have laid down the law on the use of their footage in political ads.
In an open letter dated April 22, representatives from CBC, Radio-Canada, Bell Media, Shaw Media and Rogers Media forbade the use of their respective content in political advertisements without their express consent.
“Accordingly, in anticipation of the upcoming elections, we wish to advise that effective immediately our organizations will not accept any political advertisement which uses our content without our express authorization”, continues the letter. “Additionally, we will not…
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TORONTO – Customers with shorter contracts have lower wireless bills and are more satisfied with their service, while SaskTel and Telus’ Koodo Mobile ranked highest in wireless customer satisfaction for the third year in a row, according to a new study released by J.D. Power & Associates.
Among full-service carriers, SaskTel’s score was highest at 727, which was 15 points higher than its 2013 score. The survey noted that SaskTel performed particularly well in terms of network quality, account management, offerings and promotions, customer service, and handset factors.
Koodo Mobile from Telus scored highest among stand-alone carriers with 778 points, up…
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