GATINEAU – All large internet service providers will have to abide by the CRTC’s new Internet Code of conduct as of January 31, 2020.
The new code, which will apply to Bell, Cogeco, Eastlink, Northwestel, Rogers, Shaw, Sasktel, Telus, Vidéotron, and Xplornet has been created to try to ensure consumers receive easier-to-understand contracts, documentation and policies surrounding service calls, outages, security deposits and disconnections, reads the release. It’s worth noting here this new code does not apply to mobile wireless internet providers. (Correction: An earlier version of this story mentioned the code will apply to small…
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NEW AIYANSH, B.C. – Rogers Communications and the Nisga’a Nation today announced they have delivered wireless connectivity to four local communities and 1,200 residents in the Nass Valley.
“We are committed to bringing wireless connectivity to rural, remote and northern parts of Canada,” said Rick Sellers, president of British Columbia, Rogers Communications, in the press release. “We are proud to partner with the Nisga’a Nation to bring wireless service to residents and visitors in the Nass Valley for the first time to help increase economic opportunities for local residents and businesses as well as improve public safety.”
The Nass Valley…
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TORONTO – Rogers Communications announced Monday the appointment of Jordan Banks as president of Rogers Media. Rick Brace, who has been in the position since 2015, will retire from the company at the end of the year.
Banks (right), who starts September 9, has more than 20 years of experience in the media, sports, and technology sectors. He was with Facebook and Instagram Canada, where he was managing director for seven years. At Facebook, he also served two years as global head of vertical strategy and prior to that led eBay Canada, was the CEO of JumpTV, and worked…
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GATINEAU – Last summer Cloudwifi, a Kitchener-based ISP that operates mostly in the apartment and condo space, filed an application with the CRTC requesting an order stating Bell Canada can’t interfere with a customer’s use of the inside wire.
The CRTC agreed with the independent ISP but Bell appealed saying because Cloudwifi was not a local exchange carrier (LEC) or a BDU, it had no legal, regulatory, or other rights of use or access to the facilities at issue. On July 17, 2019, the Commission asked interested parties for applications on the review of CRTC decision…
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Back-to-school promo offers the latest phones, Big Gig Unlimited, starting at $50/month
CALGARY – Shaw Communications’ Freedom Mobile has dropped wireless pricing again by reducing the cost of wireless for Canadians with its Big Gig Unlimited plans and Absolute Zero promotions.
Both are featured in a new national advertising campaign marking the return of the notorious “Monolithic Wireless” and highlighting “unfair treatment of Canadian wireless customers,” reads the Freedom press release.
Top-end handsets such as the latest iPhones can be had for a $75/month Big Gig plan for 10GB of unlimited data (slowed after the monthly benchmark is reached), with no extra…
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Three-year handset plans popular; new TV option coming, too
TORONTO – Rogers Communications CEO Joe Natale admitted Tuesday morning he was happily surprised by the early numbers coming in from its new Rogers Infinite wireless plans.
On June 12th, readers will recall, Rogers junked overage fees and many of its old wireless plans in favour of three simpler unlimited data plans, starting at $75/month. Company executives crossed their fingers hoping the price point and “unlimited” data would make sense to people (even though the unlimited data is slowed after 10GB/month on the lowest cost plan) and that…
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TORONTO – Rogers Communications second quarter results sure made it look like launching its new Infinite wireless plans was a great idea.
While financial results in the quarter were good as metrics like ARPU and ABPU crept up 2% and 4%, respectively, service revenue went up 3% and EBITDA rose 10% in the quarter ended June 30, as compared to the same quarter last year, it was the announcement that 365,000 customers have opted into Rogers’ new unlimited data offers which was the headline. That number is not chained to the quarter as it is the count as of Monday…
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YELLOWKNIFE – SSi Micro and Rogers Communications announced Monday a new roaming agreement which means customers on both networks can roam worry-free.
For SSi Mobile, this means its customers in Northern Canada can travel to other parts of the country and enjoy a fast, reliable and consistent experience on Rogers wireless network. They can simply use their plan’s minutes and data with no additional roaming fees, said the company in a release.
“Our customers deserve the best possible service, whether at home, at work, or traveling outside Nunavut,” said Jeff Philipp, founder and CEO of SSi, in the release. “As…
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TORONTO – Rogers customers can now access exclusive benefits at Live Nation concerts and festivals across Canada thanks to a new multi-year marketing agreement between the two companies.
The Rogers Moments program “provides one-of-a-kind memorable experiences for sports fans, and now Rogers is expanding this platform for live music,” reads the press release.
Customer benefits will include:
• Reserved ticket allotments for Live Nation shows across Canada
• Exclusive customer entrances
• VIP viewing decks at seven Canadian music festivals
• Unique fan experiences
As part of the customer benefits experience, customers can text MUSIC to 101010 (French is MUSIQUE to 101010) to receive their…
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OTTAWA – Encouraging people to enter a contest which had already been drawn is a no-no, the Canadian Broadcast Standards Council said today.
The CBSC said in a press release today Rogers Media’s Kiss FM Ottawa (CISS-FM) violated the Canadian Association of Broadcasters’ Code of Ethics for broadcasting misleading information about eligibility for the first of two draws to win a trip to Jamaica.
The station ran a contest in January 2019 for two trips to Jamaica and to enter the contest, listeners had to send a text message to the station in response to a question or topic posed by…
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