HAPPY VALLEY GOOSE BAY, NL – Eastlink has invested $2 million to upgrade its services available to residents of Happy Valley Goose Bay.
In addition to significantly faster internet speeds, the upgrade also includes access to 100% HD television, the ability to stream TV to other devices, and Video On Demand. The company added that it is also planning to introduce “competitive phone services” in the coming months.
"Investing in smaller communities like Happy Valley Goose Bay to connect them to world class communications services is a fundamental part of who we are as a company,” said Eastlink regional manager Arthur Taylor,…
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GATINEAU – If we may paraphrase some of the reaction by TekSavvy, Tbaytel and Eastlink representatives Wednesday morning in front of the CRTC it would be: "It seems strange to mandate us to continue being nice to our customers."
These three smaller independents (respectively, a wholesaler, a municipally owned telco and a regional wired and wireless carrier) also all had the same story to tell when it came to the dubious sales practices which have been so far outlined by consumers during the CRTC’s Telecom Sales Practices hearing this week in Gatineau:…
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Consumer groups tell Commission most problems likely go unreported
GATINEAU – No one is disagreeing telecom sales practices can and should be improved. The companies know this and so do the consumers and consumer groups.
But, how deeply do the problems run? The telecom companies have said, for the most part, the bare number of complaints made to the CCTS annually and to the CRTC in this proceeding collectively point to sporadic, small problems which are inevitable given the tens of millions of customer interactions they log every month. Even counting all of the complaints from all sources, the total is…
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ON MONDAY, WE described a Federal Court of Appeal decision as one that strikes down the CRTC’s TV Wholesale Code.
Bell Canada had appealed the Code to the Court, saying the way it was implemented fell outside the CRTC’s jurisdiction – and in its decision released Monday the Court agreed with Bell, saying the Commission had no authority under section 9(1)(h) of the Broadcasting Act to meddle in private carriage contracts the way the Wholesale Code mandates.
The decision seemed to us to be the end of that Code – and we were bolstered in that…
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ST. JOHN’S – Eastlink is pulling the plug on its analog TV service in a number of communities located in Newfoundland’s Northern Peninsula as well as some in Alberta and Ontario.
According to a report in The Telegram, the Halifax-based telco is moving its analog TV service out of Anchor Point, Conche, Jackson’s Arm, Raleigh and Hawke’s Bay starting later this month.
“Unfortunately, Eastlink is no longer able to provide service at a reasonable cost to a few communities on the Northern Peninsula that currently receive analog TV service only,” reads a company statement in the report. “These communities have been…
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OTTAWA — Canada’s largest, vertically integrated BDUs have a little over a year to start providing set-top box data to a national STB-based audience measurement system — a new condition of licence imposed by the CRTC when it announced August 2 the collective renewal of soon-to-expire licences for various terrestrial BDUs.
As it renews their respective licences for a new term starting September 1, 2018, the CRTC is imposing a condition of licence on Bell, Rogers, Shaw and Videotron that will require them to provide the set-top box (STB) data they collect regarding programming services they distribute to a national…
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OTTAWA – The CRTC needs more information from the country’s telcos on their pending lower-cost data-only plans for mobile wireless services.
In a letter dated July 20 from Philippe Kent, competition and emergency services policy director, the Commission made specific requests for more information from the national wireless carriers as well as other stakeholders who filed interventions by the June 29 deadline.
“Commission staff is of the view that additional information is needed to further develop the record of the proceeding”, reads the letter. “As such, parties are asked to respond to the requests for information appended to this letter. Parties…
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OTTAWA –The responses filed to ISED’s consultations on the 3500 MHz and 3800 MHz band pit incumbent fixed wireless service providers against mobile operators eager to deploy 5G services. The terrestrial operators, however, face opposition from satellite operators eager to protect the C-band. Caught up in the cross-fire are customers and communities who are reliant on existing services – both terrestrial and satellite.
Comments by a number of parties have been posted in response to Gazette Notice SLPB-004-18 — Consultation on Revisions to the 3500 MHz Band to Accommodate Flexible Use and Preliminary Consultation on Changes to the…
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Consumers, employees, stakeholders encouraged to come forward
OTTAWA – Canadians who have been on the receiving end of misleading or aggressive retail sales practices from the country’s telecommunication companies will now have the opportunity to tell their story to the CRTC. We suppose those who've had good experiences can also tell their stories, too, should the urge strike them.
The Commission said Monday it is kicking off an inquiry on whether high-pressure and unsavoury sales tactics are used by Canada’s large telecommunications service providers. It wants to hear from consumers – including those who are vulnerable due to their age,…
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Competition Bureau invokes Sugar Wireless as a model to follow
GATINEAU – “Generally, the Bureau does not favour price controls. However, the presence of market power in this industry; the natural experiment offered by Sugar Mobile’s attempted entry into the wireless services industry; and the fact that similar LCDO Plans have arisen without government intervention in some foreign jurisdictions informs the Bureau’s view that LCDO Plans can increase economic welfare and consumer choice in Canada’s wireless industry.”
So says the Competition Bureau of Canada’s submission to the CRTC about the low-cost data only wireless plans submitted to…
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