Telecom Sales Practices: Hard numbers versus brutal anecdotes

Consumer groups tell Commission most problems likely go unreportedGATINEAU – No one is disagreeing telecom sales practices can and should be improved. The companies know this and so do the consumers and consumer groups.But, how deeply do the problems run? The telecom companies have said, for the most part, the bare number of complaints made to the CCTS annually and to the CRTC in this proceeding collectively point to sporadic, small problems which are inevitable given the tens of millions of customer interactions they log every month. Even counting all of the complaints from all sources, the total is less...