Dear Editor,
The commentary published on March 30, “An unrepresentative survey,” fails to take into account important details of the public opinion research on telecom services. As a result, claiming that the study “missed speaking to Canadians who don’t have home Internet” could not be further from the truth.
Our objective was to hear from a broad diversity of Canadians, including those in rural or remote areas who have limited or no access to broadband Internet services. The survey was designed using a methodology that is recognized as an industry best practice. It included a representative sample…
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Canadians are receiving the broadband speeds they're paying for
OTTAWA-GATINEAU – The majority of broadband Internet services in Canada are as fast or faster than their advertised download and upload speeds, says a CRTC report on Internet services.
The preliminary report, released Thursday, found that most services from the country's major Internet service providers delivered between 109% and 122% of the advertised download speed, and that performance was largely consistent across all geographic regions of Canada in a mix of urban and rural settings.
Services using fibre-to-the-home (FTTH) technologies delivered 119% of advertised download speed on average, while cable/hybrid-fibre co-axial (HFC) delivered 103%,…
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TORONTO – Cord-cutters or -nevers missing their live sports now have the option to buy Sportsnet Now, a direct-to-consumer service, without a pay-television subscription.
Launching nationally on Friday, the live streaming service (including the regular TV ad load) of the six Sportsnet linear channels promises select NHL, MLB, NBA, soccer and tennis events, as well as original programming like Tim & Sid and Sportsnet Central. Sportsnet Now will be available on tablet, mobile and online for a monthly subscription of $24.99 with no contract and a 7-day trial period. It remains included for existing Sportsnet TV distributors such as Shaw, Telus, Bell,…
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WEDNESDAY, THE CRTC released a report by EKOS Research as part of its so-called Talk Broadband initiative.
“EKOS Research Associates conducted two types of public opinion research on telecommunication services in Canada and prepared a report for the CRTC. The first part of the report presents results gathered through a questionnaire that was completed by more than 30,000 Canadians. Between January 14 and February 29, 2016, close to 29,000 individuals completed the questionnaire. EKOS also administered the questionnaire with a separate sample group of over 1,600 Canadians representative of the population as…
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GATINEAU – While seven in ten Canadians say that they are satisfied with the speed and reliability of their home Internet service, only one in three report being happy with the cost, according to a public opinion research report unveiled Wednesday by the CRTC.
The EKOS Research Associates report, prepared for the CRTC, comes two weeks before the Commission kicks off the public hearing related to its review of basic telecommunication services. The first part of the report presents results gathered through a questionnaire that was completed by more than 30,000 Canadians, and EKOS said that it also administered the…
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GATINEAU – With some 80% of Canadians now owning a mobile device, the CRTC is asking for feedback on the participation of wireless service providers in Canada’s National Public Alerting System.
The Commission said Tuesday that its consultation builds on efforts to ensure Canadians are notified in a timely manner of emergency situations, as well as to ensure that the telecommunications system safeguards them. Comments are due by May 30, 2016.
Unlike 911 services which allow Canadians to contact emergency services, wireless public alerting would allow emergency management officials to “push” messages to Canadians through their cellular services. Issued by emergency…
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GATINEAU – The CRTC has kicked off a public consultation as it seeks to establish a regulatory framework for next-generation 9-1-1 (NG9-1-1) emergency services in Canada.
NG 9-1-1 is a term used to describe more technologically advanced 9-1-1 services, such as the ability to send text messages, photos and videos to 9-1-1 operators, as well as dialing.
The CRTC has scheduled a public meeting in Gatineau starting January 16, 2017 that will cover issues such as NG9-1-1 services; NG9-1-1 architecture and responsibilities; transition steps and timelines; funding; confidentiality; and reporting and monitoring. Canadians have until May 20, 2016 to send…
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OTTAWA-GATINEAU – The CRTC and the U.S. Federal Trade Commission (FTC) are teaming up to eradicate unsolicited telecommunications, unsolicited commercial electronic messages (spam) and other unlawful electronic threats
The new memorandum of understanding (MOU), signed by CRTC chairman and CEO Jean-Pierre Blais and FTC chairwoman Edith Ramirez, incorporates and solidifies the two Commission’s commitment to cooperate on enforcing Canadian and U.S. spam and telemarketing laws. It also details plans that will see both organizations share knowledge and expertise through research, training programs and staff exchanges, and promises to keep each other informed on developments related to the laws,…
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Dear Editor,
The headline of your March 21 story “CRTC says survey research is still telemarketing” does not correctly tell the story of what the Commission actually decided.
Although it may seem to be splitting hairs, the CRTC already provides exemptions to survey research — “the exemption of survey calls from the Telemarketing Rules is contingent upon such calls being void of solicitation” — therefore, the Commission recognizes that survey research is not a synonym for telemarketing.
Most importantly, survey research calls were exempted from the need to respect the Do Not Call list: “calls made for the sole purpose of collecting…
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Commissioner Shoan wanted a hearing
GATINEAU – After the close of trading Wednesday, the CRTC announced it has approved the $2.65 billion purchase of Shaw Media by Corus Entertainment.
In legal/regulatory speak, the Commission approved “an application by Shaw Communications on behalf of Shaw Media and its licensed subsidiaries, to effect a corporate reorganization resulting in the transfer of Shaw Communication Inc.’s shares in Shaw Media Inc. to Corus Entertainment Inc.”
Essentially, the Commission continued to treat Corus and Shaw as it always has since Corus was created in 1999 as a place to house media assets controlled by the Shaw family….
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