By Christopher Guly
OTTAWA – The House of Commons Standing Committee on Industry and Technology (INDU) adopted a motion this afternoon by Liberal member of parliament Han Dong to conduct a study and hold two special meetings before month’s end to investigate the Rogers Communications Inc. outage that left an estimated 10 million wireless and 2.25 million retail internet subscribers across Canada without service.
“The public is owed some answers,” said Dong, who represents the Ontario riding of Don Valley North.
His motion calls on the committee to review the causes of these widespread disruptions; the impact the service outage…
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WINNIPEG – Xplore Mobile announced today it will be shutting down service as of Aug. 31, 2022, due to regulatory delays.
A letter to customers on the company’s website indicates while it was able to overcome “start up issues of our own making,” competition and the Covid-19 pandemic, it was unable to overcome the “cloud of uncertainty” caused by regulatory delays.
This includes delays around the CRTC’s mobile virtual network operator (MVNO) process, as well as “the high roaming rates that significantly exceed retail prices,” the letter says. (While the CRTC issued a decision on regulating MVNOs last year, it has…
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MONTREAL – Cogeco Inc.’s third quarter revenue increased 16.3% year-over-year to $754.8 million, according to the company’s financial results for the quarter ended May 31, 2022, announced yesterday.
On a constant currency basis, the company saw an increase in revenue of 14.9%.
“American broadband services revenue increased by 31.7% in constant currency, mostly resulting from the Ohio broadband systems acquisition completed on September 1, 2021 and organic revenue growth driven by a higher Internet service customer base, higher value product mix and annual rate increases implemented for certain services,” a press release explains.
“Canadian broadband services revenue increased by 2.5% mainly as…
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By Denis Carmel
IN A STATEMENT issued today, the CBC announced it would conform with the requirements outlined in a June decision by the CRTC, but indicated that “We do these things because we believe it is the right thing to do, not because the CRTC tells us to. Since 2020, we have continued to evolve as we strive to better reflect contemporary Canada, both in our content and in our workforce.”
The issue stems from the repetitive use, on-air, of the N-word by Radio-Canada when quoting the title of a book. That was in 2020.
In 2019, a similar controversy…
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TORONTO – Rogers’ network is now fully operational following the nationwide outage last Friday, according to a letter posted on the company’s website from its president and CEO Tony Staffieri.
“Our network outage last Friday was unacceptable,” the letter says. “Simply put, we failed on our promise to be Canada’s most reliable network.”
After confirming Rogers’ network is back up, Staffieri said company’s customer service representatives have also caught up on a backlog of issues.
He further made a personal commitment that the company “will make every change and investment needed to help ensure that it will not happen again,”…
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TORONTO – Rogers Communications will compensate customers impacted by its nationwide outage with the equivalent of five days service, which has increased from a previously announced two days of service.
“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” a Rogers spokesperson said in a statement emailed to Cartt.ca.
“We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service. We will continue to work around the clock…
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CNOC supports PIAC’s call for inquiry on the responsibilities of telecom service providers
OTTAWA – The CRTC is giving Rogers Communications 10 days to provide detailed information about the network outage that began last Friday.
“The CRTC is requesting a detailed account from Rogers as to “why” and “how” this happened, as well as what measures Rogers is putting in place to prevent future outages,” said CRTC CEO and chair Ian Scott today in a statement.
“We take the safety, security, and wellness of Canadians very seriously and we are responsible for ensuring that Canadians have access at all times…
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OTTAWA – After meeting with representatives from several Canadian telecommunications service providers, Innovation, Science and Industry minister François-Philippe Champagne announced he has directed them to take immediate steps to address network resiliency in Canada.
The meeting, attended by representatives from Rogers, Telus, Bell, Videotron, Shaw, SaskTel and Eastlink, comes as Rogers continues to work to restore its networks, which are close but not quite fully operational, following a nationwide outage that began early Friday morning.
“I’ve demanded that they take immediate initial steps to improve the resiliency of our networks,” Champagne told reporters during a conference call this afternoon…
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By Ahmad Hathout
OTTAWA – Innovation Canada and the CRTC have released an advance notice today stating they intend to award a $1.5-million contract to a broadband measurement company to collect performance data on fixed-wireless speed claims of up to 50 Mbps download and 10 Mbps upload – the federal objective.
In the notice, ISED said it is seeking only data from wireless service providers claiming to provide Internet service of “up to” 50/10 to households over wireless signals for verification purposes. The contractor will test performance by metric, time, location, service plan, distance to service towers and technology, according to…
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Still no word on when full service will be restored
TORONTO – As the day comes to an end, Rogers has said it is making progress on bringing its networks back online after an outage that started in the early hours of the morning.
In a letter posted on Rogers’ website, the company’s president and CEO Tony Staffieri apologized to Canadians.
“We know going a full day without connectivity has real impacts on our customers, and all Canadians,” the letter reads. “On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to…
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