MONTREAL – Cogeco Cable’s call centres won a pair of customer service awards this fall.
Two of the them come from the Service Quality Measurement Group Inc. (SQM), an international firm that measures and evaluate call centers in several sectors.
Cogeco’s call centres, located in Trois-Rivieres, Quebec and Burlington, Ontario were awarded the Highest Customer Satisfaction in the Telecommunications/TV Industry Award, and the FCR and/or Csat Improvement Merit Award, which recognizes the best improvement in first call resolution (FCR) and/or customer satisfaction (Csat) greater than 8% over the previous year.
Cogeco accepted the awards this week at the SQM…
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MONTREAL – Cogeco Cable has extended its Wi-Fi Internet access to the Kingston and Windsor areas with more than 100 new hot-spots, the company announced Wednesday.
The service, available for free to all Cogeco high-speed Internet customers in Ontario, has also been extended to all non-Cogeco customers on a pay-per-use basis.
Last March, Cogeco launched its Wi-Fi Internet access in Ontario with nearly 150 access points spread throughout Burlington, Oakville and Hamilton.
“Wi-Fi continues to grow in popularity as more and more people need an Internet connection to work, study or surf while they are on the go. We…
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BURLINGTON – Cogeco Cable has added Astral Media’s Mpix OnDemand today as part of Cogeco’s Ontario digital line-up.
All Cogeco Cable Digital television customers who subscribe to The Movie Network and Superstations Movie Package will have free access to Mpix OnDemand, a subscription video on-demand (SVOD) service offering classic movies which are five years or older.
www.cogeco.ca www.themovienetwork.ca
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MONTREAL – While things on the cable side of the ledger are clipping along nicely, Cogeco Inc. is now reviewing its options when it comes to Television Quatre Saisons, the Quebec broadcaster it owns with CTVglobemedia.
TQS is perennially the third-place network and compared to the company’s cable operations in Canada and Portugal, a small part of the Cogeco puzzle, but because of a challenging TV ad market in Quebec, its owners (Cogeco has 60%, CTVglobemedia, 40%) have retained CIBC World Markets “to assist in assessing the strategic options available to them in connection with TQS,” says the press…
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MONTREAL – Cogeco is making more than a few doubters eat crow these days, given its recent operating results.
When it acquired Portugal’s Cabovisao on 2006, there was a lengthy line of complainers decrying the company’s decision to branch out beyond Canada. But, results across the Atlantic have been stellar and the company’s Canadian growth has continued unabated.
For the fourth quarter and the full year of fiscal 2007, ended August 31st, consolidated revenue grew 39.7% to $244.3 million and 51.4% to $938.9 million, respectively. Consolidated operating income before amortization increased 40.6% to $102.4 million and 46.6% to…
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MONTREAL – The majority of Cogeco Digital Cable customers in Ontario can now see LeafsTV in high definition.
Leafs TV HD will be available for free to the majority of Cogeco Digital Cable subscribers who are paying the HD Access Fee of $5.99 per month and who also subscribe to Leafs TV in standard definition. Leafs TV HD includes exclusive live broadcasts of Toronto Maple Leafs games.
"With more than 43,000 new digital subscribers in the three first quarters of fiscal 2007, Cogeco Cable’s Digital Television service offers variety, quality and control that our customers are looking for," said…
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MONTREAL – Videotron, Bell ExpressVu and Cogeco cable have all signed on to distribute a high definition version of the sports specialty TV channel, Le Réseau des sports (RDS), when it launches Wednesday.
The channel, broadcasting in high definition 24 hours a day, seven days a week, will air all the Montreal Canadiens games during the 1007-08 season, along with all major sports events, including major golf tournaments, the Super Bowl, the Grey Cup, tennis, major league baseball playoffs and Formula 1 races. About 1,000 hours of original HD programming will be produced by the channel over the next…
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MONT TREMBLANT – Cogeco CEO Louis Audet said Thursday he thought it pretty improbably that Rogers Cable would want to overbuild his company’s regions of Halton, Oakville and Burlington.
He was responding to a question at the CIBC Institutional Investor Conference at the Fairmont Mont Tremblant, Quebec.
Cartt.ca broke the story last week that Rogers had applied to the CRTC to expand its cable licensed territories to include the large piece of Cogeco’s Ontario territory as well as that of Aurora Cable.
Audet doesn’t figure Rogers has any plans to completely overbuild, as it would be far too costly….
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MONTREAL – Cogeco Cable has announced the addition of Canada’s MTV to its digital line-up in Quebec.
“By adding MTV, we are giving our customers the choice to watch even more of what they want,” said Ron Perrotta, Cogeco Cable’s Vice- President, Marketing, in the press release. “As we continue to invest in our state-of-the-art cable network, we will continue to launch new digital channels as they become available.”
MTV will be available in Quebec on channel 155 to Cogeco Digital Cable customers, as part of the “Variety” theme package at no extra cost to current subscribers of the…
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MONTREAL – Cogeco Cable has announced the addition of Canada’s MTV to its digital line-up in Quebec.
“By adding MTV, we are giving our customers the choice to watch even more of what they want,” said Ron Perrotta, Cogeco Cable’s Vice- President, Marketing. “As we continue to invest in our state-of-the-art cable network, we will continue to launch new digital channels as they become available.”
MTV will be available in Quebec on channel 155 to Cogeco Digital Cable customers, as part of the “Variety” theme package at no extra cost to current subscribers of the package.
MTV offers interactive…
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