Availability, reliability of service key to TSP, ISP customer satisfaction: J.D. Power

Videotron, SaskTel score top marks for 7th timeTORONTO – TV service providers who make it easy for their customers to binge-watch their favourite content score higher in customer satisfaction, according to new data from J.D. Power.The 2019 Canada Television Provider Customer Satisfaction Study is based on seven factors (in order of importance): performance and reliability; cost of service; programming; communications and promotions; features and functionality; billing and payment; and customer service. The 2019 Canada Internet Service Provider Customer Satisfaction Study measures overall satisfaction with internet service providers and is based on five factors (in order of importance): performance and reliability;...