EDMONTON and CALGARY — Rogers has expanded its personalized mobile retail experience, Rogers Pro On-the-Go, once again, with today’s announcement the service will begin rolling out in Edmonton and Calgary starting tomorrow.
As Covid-19-related restrictions in Alberta continue to ease, Rogers says it has accelerated the expansion of Pro On-the-Go to give customers in Edmonton and Calgary another way to get a new phone as soon as the same day of order and expert support to set it up, at no extra cost.
The service will launch in select Edmonton and Calgary neighbourhoods tomorrow and will expand throughout both cities in the coming weeks, says the news release.
Rogers, and its partner Enjoy, moved to a contactless phone delivery and remote set-up support model in March, to keep customers and employees safe. The contactless Pro On-the-Go service includes personalized one-to-one support. Customers choose the time and date most convenient for them and a Rogers Pro will deliver the phone and guide them at a safe social distance — over the phone, through video call or even from six feet apart on their front porch — to set up their new device, transfer application, contacts and photos, and set up their email, all based on the customer’s preferences.
In addition to its Pro On-the-Go expansion, Rogers has reopened more of its street-front stores in Alberta with appropriate health and safety measures to continue to keep Rogers employees and customers safe during their visits, says the release.
The Rogers Pro On-the Go service originally launched in the Greater Toronto Area in October 2019, and was expanded to Greater Vancouver in March and several locations in Southwestern Ontario and the Golden Horseshoe in April, followed by Ottawa in May. Rogers plans to expand the service to more Canadian markets this year.
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