Rogers outlines commitments to customers in wake of July outage

TORONTO — In an effort to earn back the trust of its customers after its nationwide network outage in July, Rogers Communications last week announced a number of commitments it is making, using newspaper ads and emails to customers to get its message out. On its website, Rogers outlines the five commitments the company and its employees are pledging to its customers. The first is its commitment to network reliability. Rogers says it will invest $20 billion in its network over the next five years “to help ensure we’re meeting and exceeding your expectations.” (In late July, as part of its...