KELOWNA, B.C. — With this summer’s planned opening of Rogers’s new call centre in Kelowna delayed due to the Covid-19 pandemic, the company has begun the virtual hiring of 350 new employees, who will work from home until the new complex can be opened safely.
As reported in September 2019, the new customer solution centre (pictured) will occupy 32,000 square feet on Dickson Avenue in Kelowna’s Landmark District.
Employees at the new centre are expected to handle approximately one million Rogers and Fido customer interactions each year, according to the news release. New employee roles for both Rogers and Fido are now posted on the Rogers website for customer solution specialists, team managers, senior managers and support positions.
“We are proud to invest in Kelowna and help boost the local economy by hiring for high quality jobs that will keep our customers connected to their world, which is critical now more than ever,” said Rick Sellers, president of the B.C. region for Rogers, in the news release. “We are excited to tap into the exceptional talent in the Okanagan region for our B.C. customer solution centre, which will provide further support for Rogers and Fido customers in the Pacific time zone.”
Hiring and training for new employees will be conducted virtually with team members working from home until construction is complete in the fall and the site can be safely opened with physical distancing and strict sanitation protocols in place, says the release. Rogers says it is following best practices recommended by the B.C. and federal governments throughout its entire operations and workplaces, including guidance from public health authorities on sanitization, social distancing and other proactive health and safety measures.
