Cable & Telecom

Rogers to open customer solution centre in Kelowna in summer 2020

KELOWNA — Rogers said Thursday it will open a new customer solution centre in Kelowna, BC, next year, which will create initially 350 new high-quality jobs in the local market and will handle roughly one million Rogers and Fido customer interactions each year.“Our centres play a vital role in our customers’ experience, and we’re pleased to add 350 new team members to serve our customers across Canada,” said Eric Agius, senior vice-president of customer care at Rogers Communications, in a news release. “We’re proud to grow our presence in the province and tap into the incredible Okanagan workforce.”The new customer...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.