By Ahmad Hathout
Rogers wants to know why Bell and Telus have such drastic differences in proposed surcharges for a new service that will allow Android phones to more accurately communicate their locations with emergency responders under the next-generation 911 system.
The Emergency Location Service (ELS) is a Google location service that allows Android-based devices – relying heavily on Wi-Fi sensors, but also using GPS and cell towers – to provide enhanced location data directly from the device to the public safety answering point (PSAP) where 911 calls are received. The result, it is said, is accuracy, speed and reliability of…
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Rogers is the leading fixed broadband provider in Canada for overall experience, according to a new report from U.K.-based mobile analytics firm Opensignal.
“Rogers, which now includes Shaw customers, is recognized for the best overall experience more frequently than any other provider in our report,” Opensignal says.
When compared to other national fixed broadband providers including Bell, Telus and Starlink, Rogers secured three outright national wins for consistent quality, download speed and video experience, according to the report. In addition, it achieved 21 wins (11 outright wins and 10 joint wins) across various…
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Telus announced Tuesday its generative AI (GenAI) customer support tool is the first in the world to achieve the International Organization for Standardization’s ISO 31700-1 Privacy by Design certification.
The Telus.com GenAI support tool is powered by Fuel iX, an enterprise-grade AI engine provided by Telus International.
The tool’s evaluation was conducted by international auditing and advisory firm KPMG, “which reported its alignment with international privacy criteria and the requirements laid out in the ISO 31700-1 Privacy by Design Standard,” says a Telus press release.
This is the…
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Telus announced Tuesday it will invest more than $24 billion to expand and enhance its network infrastructure and operations across Ontario over the next five years, as part of its larger commitment to invest $73 billion across Canada by 2028.
Its investment in Ontario in 2024 will see Telus build new cell towers across the province, expanding coverage in areas including Ottawa and Windsor, according to a Telus press release.
Telus said, since 2000, it has invested more than $68 billion in Ontario, and $259 billion nationally, to build and develop network infrastructure,…
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Telus said Thursday it launched a program offering free smartphones and data plans to indigenous women at risk of, or surviving, violence in Quebec.
The Mobility for Good for Indigenous Women at Risk is part of Telus’s Connecting for Good programs and will partner with Quebec First Nations Women’s Space, an organization created by Quebec Native Women to “act as a front-line responder and point of entry to reception, referral and listening services for Indigenous women in Quebec experiencing violence,” a press release said.
“Through this partnership, TELUS and QFNWS will provide women with a vital lifeline to emergency services, reliable…
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The percentage of telecom and TV service providers who are compliant with the Commission for Complaints for Telecom-television Services (CCTS) rules for providing information about the CCTS on their websites has increased over the last few years, according to the organization’s 2023 Compliance Report Cards, published early Thursday morning.
Internet, phone and licensed TV service providers in Canada are required by the CRTC to participate in the CCTS and its ombudsman complaint-resolution program.
In 2023, 35 per cent of 51 audited participating service providers (PSPs) were fully compliant with the requirements to…
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Telus announced Wednesday it will invest more than $10 billion to expand and improve its network infrastructure and operations across Quebec over the next five years.
This follows similar Telus announcements on Monday about its planned investments in British Columbia and Alberta through 2028.
As part of its investment in Quebec, Telus said in a press release it is collaborating with the government of Quebec and the CRTC through two separate grant programs to expand its 5G network to isolated and rural communities and road sections in the regions of Eastern…
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By Ahmad Hathout
The city of Ottawa is arguing before the CRTC that Videotron is relying on the wrong agreement in its request for the regulator to force the city to reimburse the carrier for having to move its transmission lines for the construction of city projects.
Videotron filed a Part 1 application last month alleging the city has refused to compensate it $300,000 for the move to make way for projects at Montreal Road and Woodroffe Avenue because it was made at the request of its subsidiary Hydro Ottawa, which the telecom argued doesn’t make sense because…
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Telus announced Monday it will invest $17 billion in British Columbia and more than $16 billion in Alberta to significantly expand and improve its network infrastructure and operations across those two provinces over the next five years.
These investments are part of the Vancouver-based telecom’s larger commitment to deploy $73 billion across Canada by 2028 to develop infrastructure, improve sustainability and advance its network technology, it said.
Part of its investment in the two provinces through 2028 will go toward enhancing its 5G network with open radio access network (ORAN)…
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By Ahmad Hathout
As the three largest carriers saw higher wireless customer turnover in the first quarter, the presumptive fourth carrier is doing a victory lap over what it said is its relatively stable churn.
“Our churn is stable, whereas our competition is increasing,” said Hugues Simard, Quebecor’s Chief Financial Officer on a quarterly conference call Thursday. “I think that continues to be a very encouraging .”
Rogers, Bell, and Telus all reported higher churn in the first quarter this year compared to the same period last year. The higher figure was met with concern, but one for which they…
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