Service providers’ compliance with CCTS public awareness obligations improved in 2023: CCTS report card

The percentage of telecom and TV service providers who are compliant with the Commission for Complaints for Telecom-television Services (CCTS) rules for providing information about the CCTS on their websites has increased over the last few years, according to the organization’s 2023 Compliance Report Cards, published early Thursday morning. Internet, phone and licensed TV service providers in Canada are required by the CRTC to participate in the CCTS and its ombudsman complaint-resolution program. In 2023, 35 per cent of 51 audited participating service providers (PSPs) were fully compliant with the requirements to inform their customers about the CCTS on their websites...