New regs streamline customer transfer process

OTTAWA – The CRTC has tweaked the process for Canadians wishing to switch providers for their television, home telephone, wireless or Internet. After calling for comments on proposed revisions to customer transfer process last Fall, the Commission said Tuesday that it has formerly adopted amendments to the broadcasting distribution regulations around cancellation requests. It did, however, revise the wording around minimizing any service disruption to the subscriber in an effort to adopt “an attainable standard”. The amendments came in to effect on March 5, 2012. www.crtc.gc.ca