CRTC looking for input from official language minority communities into emergency services working group study

The CRTC has invited members of official language minority communities to participate in a CRTC Interconnection Steering Committee (CISC) Emergency Services Working Group (ESWG) study related to improving access to 911 services in both official languages. Following incidents reported in January where 911 calls from francophone residents of Quebec were answered in English, the CRTC tasked the ESWG to come up with recommendations to ensure 911 calls routed to intermediary call centres are handled in the caller’s preferred official language. The ESWG is to provide the commission with a report with its recommendations by Feb. 28, 2025. “Commission staff believes that the ESWG’s study...