CRTC wants info on access to French services during 911 calls after reported incidents

The CRTC on Monday distributed several letters to telecom industry players requesting information on recent incidents in which 911 callers were unable to access service in French, according to the letters. The letters were sent to mobile service provider Rogers, VoIP service provider Transat Telecom and third-party call centre Northern 911. In two separate incidents, which have been reported on by La Presse here and here, 911 calls were delivered to Sudbury-based Northern911 and served in English, despite the fact the callers who were requesting emergency help were speaking French. A 911 call made on Dec. 29, 2023 originated from a mobile phone on the Rogers wireless network...