GATINEAU - A newly established consumer agency, the Commissioner for Complaints for Telecommunications Services, was given a conditional go-ahead by the CRTC this Thursday afternoon. "We are very pleased that the industry came together to establish this consumer agency so quickly," said Konrad von Finckenstein, chairman of the CRTC, in a press release. "It will provide residential and small business customers with an effective, accessible and consumer-friendly recourse when they are unable to resolve a disagreement with their service provider." As reported by Cartt.ca, the agency was launched on a provisional basis in July 2007. During the first four months...
