Telecom industry launches consumer complaints agency

OTTAWA – Canada’s telecommunications companies have launched an agency to hear complaints from consumers that can’t be resolved by the telcos or the CRTC. The office of the Commissioner for Complaints for Telecommunications Services (CCTS) opened its doors in Ottawa on Monday. It was created in response to a request from Industry Minister Maxime Bernier that telephone service providers work together to create an independent, industry-funded agency to handle complaints that fall outside the CRTC’s jurisdiction and that consumers and small businesses have been unable to resolve directly with their service provider. The request was tied with the federal government’s...