Competitors want Eastlink to pay for alleged negligence in network outage

Eastlink says claims are ‘inaccurate’ By Ahmad Hathout OTTAWA – Third-party competitors using Eastlink’s network are asking the CRTC to find the cable company guilty of negligence when a network outage this summer that affected tens of thousands of Canadians allegedly caused “significant economic and reputational harm” to them. Competitors City Wide, Frontier Networks, and Purple Cow Internet allege in the Part 1 application dated November 9 that Eastlink disconnected their customers’ service for 24 hours starting July 3 due to an error caused by a new software update to the company’s billing system that they said incorrectly flagged all...