CCTS report shows need for wireless code - PIAC

OTTAWA - Canadians need an “enforceable, comprehensive wireless code” in light of the number and type of complaints highlighted in the Annual Report of the Commissioner for Complaints for Telecommunications Services (CCTS), according to telecommunications advocacy group Public Interest Advocacy Centre (PIAC). The CCTS Annual Report, released Thursday, indicated that 60% of all complaints received were from wireless service customers. The CCTS also handles internet and wireless service problems for Canadians after being given the mandate by the CRTC. "The CCTS can only do so much: the wireless industry needs to step up to address chronic consumer problems like...