Telecom complaints jump 35% in 2011-2012 to nearly 11,000

OTTAWA - Wireless services topped the list of complaints for the fourth straight year, most of which should have been resolved by carriers, says Canada's Commissioner for Complaints for Telecommunications Services (CCTS) in its 2011-2012 Annual Report "We Listen. We Help." "Nearly 11,000 consumer complaints were filed with us. That represents an increase of 35% over last year," said Commissioner Howard Maker. The annual report notes that 90% of the complaints CCTS dealt with were resolved to the customers' satisfaction. It also highlights the large number of complaints that could have been avoided with a little extra diligence on the...