CCTS releases annotated Deposit and Disconnection Code guide

OTTAWA - The Commissioner for Complaints for Telecommunications Services (CCTS) has issued an annotation of the Deposit and Disconnection Code in an effort to help both consumers and service providers better understand the way it is administered.CCTS said Tuesday that the annotated guide is a compilation of the various determinations and interpretations that it has made in the complaints it has investigated since the Code came into effect in May 2012. The annotation of the Deposit and Disconnection Code follows the same format as the annotation to the Wireless Code, with a section-by-section discussion, and complaint summaries intended to illustrate the...