CCTS releases annotated Wireless Code guide

OTTAWA - The Commissioner for Complaints for Telecommunications Services (CCTS) has issued an annotation of the Wireless Code of Conduct in an effort to help both consumers and wireless providers better understand the way it is administered.CCTS said that the annotated guide is a compilation of the various determinations and interpretations that it has made in the thousands of complaints it has investigated since the Code came into effect in December 2013. The annotation follows the format of the Wireless Code, with a section-by-section discussion, and complaint summaries intended to illustrate the discussion.“When we apply the Code to resolve a customer complaint,...